Customer Care Advisor

Our client is currently looking for a Customer Care Advisor to join them on a permanent basis. Working from our Leicester office, the Customer Care Advisor will provide high-quality support to customers via phone and email regarding their accounts and enquiries. Following an initial induction and on-the-job training, you will manage customer queries, ensuring issues are resolved efficiently and with a positive outcome. The role requires close collaboration with internal departments to deliver effective end-to-end solutions and maintain excellent customer service standards. Key Responsibilities * Deliver exceptional customer service across all interactions * Respond to customer enquiries within agreed response times/SLA * Manage customer queries across multiple platforms (phone and email) * Build strong relationships with customers and internal teams * Process customer requests accurately and in a timely manner * Identify and create potential sales leads where appropriate * Maintain accurate customer records and internal reporting data * Ensure correspondence and orders are correctly recorded and filed * Liaise with internal departments to resolve customer issues * Carry out general administrative and office duties * Provide support to the Customer Care team during holiday or sickness absence * Undertake additional ad hoc tasks when required Experience Required * Previous customer service or customer care experience (preferred) * Excellent verbal and written communication skills * Confident telephone manner * Strong organisational skills with the ability to prioritise and multitask * Computer literate with CRM experience (beneficial) * Flexible, reliable and motivated approach to work * Additional language skills and international experience (desirable) Skills & Attributes * Strong customer service focus * Excellent communication and organisational skills * Attention to detail * Positive, proactive and problem-solving attitude * Ability to work independently and as part of a team * Ability to work under pressure and meet deadlines Desirable: * Degree in a relevant field * Knowledge of the packaging industry