Customer Care Coordinator
CV-LibraryNN4, Northampton, West NorthamptonshirepermanentPosted: 15 April 2026
Apply NowCustomer Care Coordinator
Location: Northampton (Office-based)
Hours: 37.5 hours per week, Monday to Friday
Salary: Up to £34,000 per annum (dependent on experience)
About the Role
We are seeking an experienced Customer Care Coordinator to join our team at our Northampton office. This is a key role within our business, acting as the main point of contact for homeowners and internal teams to ensure a high-quality customer experience throughout the aftercare period.
The successful candidate will have previous experience within the housing or construction sector and a strong understanding of the customer care process within a residential development environment.
Key Responsibilities
*
Act as the primary contact for customers, managing queries and concerns in a professional and timely manner
*
Log, track, and manage defects and aftercare issues from handover through to resolution
*
Liaise with site teams, subcontractors, and internal departments to coordinate remedial works
*
Arrange and manage appointments, ensuring works are completed within agreed timescales
*
Maintain accurate records and update internal systems
*
Ensure all customer interactions align with company standards and NHBC / warranty requirements
*
Support the delivery of a positive customer journey and high levels of customer satisfaction
About You
*
Proven experience in a customer care role within housing or construction (essential)
*
Strong organisational and communication skills
*
Confident dealing with customers, subcontractors, and site teams
*
Ability to manage multiple cases simultaneously and work to deadlines
*
Good IT skills, with experience using CRM or defect management systems desirable
*
A proactive, solution-focused approach
What We Offer
*
Competitive salary up to £34,000
*
37.5-hour working week
*
Stable, office-based role in our Northampton location
*
Opportunity to work with an established and growing housing developer
*
Supportive team environment
Location: Northampton (Office-based)
Hours: 37.5 hours per week, Monday to Friday
Salary: Up to £34,000 per annum (dependent on experience)
About the Role
We are seeking an experienced Customer Care Coordinator to join our team at our Northampton office. This is a key role within our business, acting as the main point of contact for homeowners and internal teams to ensure a high-quality customer experience throughout the aftercare period.
The successful candidate will have previous experience within the housing or construction sector and a strong understanding of the customer care process within a residential development environment.
Key Responsibilities
*
Act as the primary contact for customers, managing queries and concerns in a professional and timely manner
*
Log, track, and manage defects and aftercare issues from handover through to resolution
*
Liaise with site teams, subcontractors, and internal departments to coordinate remedial works
*
Arrange and manage appointments, ensuring works are completed within agreed timescales
*
Maintain accurate records and update internal systems
*
Ensure all customer interactions align with company standards and NHBC / warranty requirements
*
Support the delivery of a positive customer journey and high levels of customer satisfaction
About You
*
Proven experience in a customer care role within housing or construction (essential)
*
Strong organisational and communication skills
*
Confident dealing with customers, subcontractors, and site teams
*
Ability to manage multiple cases simultaneously and work to deadlines
*
Good IT skills, with experience using CRM or defect management systems desirable
*
A proactive, solution-focused approach
What We Offer
*
Competitive salary up to £34,000
*
37.5-hour working week
*
Stable, office-based role in our Northampton location
*
Opportunity to work with an established and growing housing developer
*
Supportive team environment