Customer Consultant - Retail Banking

Customer Consultant – Retail Banking Lichfield £13.25 per hour (+ 1.25x Saturdays) Part-Time (2–3 Days per Week including Saturday mornings) We are working with a well-established financial services branch in Lichfield that is looking to strengthen its front-line customer team. This opportunity would suit someone currently working in – or with recent experience in – retail banking or a building society environment, who enjoys face-to-face customer interaction and delivering a professional, compliant service. The Role As a Customer Consultant, you will be the first point of contact for customers visiting the branch. You will provide support across savings and financial service products, ensuring every customer receives a professional, efficient and compliant service. This is a customer-facing role where accuracy, discretion and attention to detail are essential. Key Responsibilities * Welcoming and assisting customers within the branch * Providing information on savings and financial service products * Processing transactions accurately and compliantly * Supporting customers with account queries and general servicing needs * Delivering an outstanding customer experience at every interaction * Maintaining accurate records and completing administrative tasks About You We are specifically seeking candidates with: * Previous experience within retail banking or a building society branch * A strong understanding of financial services processes and compliance * Experience working in a regulated, customer-facing environment * Excellent attention to detail and administrative accuracy * Strong communication skills (written and verbal) * A professional, trustworthy and discreet approach * The ability to work both independently and as part of a small team Working Hours * Weekdays: 08:45 – 16:45 * Saturdays: 08:45 – 12:15 (paid at 1.25x hourly rate) * 2–3 days per week (flexible for the right person) Package * £13.25 per hour * Saturdays paid at 1.25x * 24 days holiday (pro rata) * Discretionary holiday enhancement * Paid parking * Annual pay uplift (April – TBC) This is an excellent opportunity for an experienced banking professional seeking a stable, part-time role within a reputable financial services environment. If you have retail banking or building society experience and are looking for a new opportunity in Lichfield, we would love to hear from you