Customer Experience Co-ordinator

Customer Experience Co-ordinator £28,000 - £32,000 DOE A growing and design-led business is looking for a highly organised Customer Experience Co-ordinator to join its operations team. This is a fantastic opportunity for someone who enjoys delivering exceptional service while keeping multiple moving parts running smoothly behind the scenes. You’ll play a key role in ensuring every customer interaction is handled with care, professionalism and efficiency. From managing orders and responding to enquiries through to coordinating with internal teams, you’ll help create a seamless journey from initial contact through to delivery. This role would suit someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in providing a first-class customer experience. Why Apply? * This role offers the chance to be part of a supportive team within a growing organisation where your ideas and initiative will be valued. Key Responsibilities: Customer Support & Communication * Respond to customer enquiries via phone, email and online channels in a prompt and professional manner. * Take ownership of customer queries or concerns, investigating thoroughly and resolving efficiently. * Provide clear updates and maintain communication with customers until issues are fully resolved. Order & Delivery Coordination * Process customer orders, amendments, returns and exchanges with a high level of accuracy. * Monitor order progress and provide proactive updates throughout the fulfilment process. * Liaise with delivery and logistics teams to ensure customers receive timely updates and smooth delivery experiences. Internal Collaboration * Maintain accurate customer records and notes within the CRM system. * Work closely with internal departments to ensure orders are processed and fulfilled efficiently. * Help coordinate communication across teams to keep operations running smoothly. Continuous Improvement * Identify recurring customer queries or process inefficiencies. * Suggest and support improvements that enhance the overall customer journey. Experience and Skills Requirements * Excellent communication skills, both written and verbal. * Strong organisational skills with great attention to detail. * Confident using CRM systems, Microsoft packages and internal systems. * A proactive problem-solver who takes ownership of tasks. * Someone who thrives in a structured, process-driven environment. * Able to manage multiple priorities while maintaining a high standard of service. * A positive team player with a friendly and professional approach. * A driving licence and access to a vehicle would be beneficial due to office location. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted