Customer Experience Coordinator
CV-LibrarySunderlandtemporaryPosted: 1 May 2026
Apply NowLinear Recruitment is currently looking for a Customer Experience Coordinator (CEC). The successful candidate will play a key role in delivering outstanding service to both clients and tenants.
About the Role
As a CEC, you’ll be the central point of contact for customer queries, ensuring smooth day-to-day operations across our property portfolio. Using Buildium software, you’ll manage communications, track maintenance requests, and support efficient property administration.
The position is a temporary role, and the duration is 4 to 5 months.
Key Responsibilities
Respond promptly to tenant and client enquiries via phone and email
Manage and update records using Buildium
Coordinate maintenance requests and follow up with contractors
Assist with rent tracking, lease updates, and documentation
Ensure a high standard of customer service at all times
Support the wider team with administrative tasks
What We’re Looking For
Experience in an office-based customer service or admin role
Familiarity with Buildium (preferred but not essential—training provided)
Strong organisational and multitasking skills
Excellent communication and problem-solving abilities
Proficiency in Microsoft Office and general IT systems
All applicants will be required to provide two recent working references
About the Role
As a CEC, you’ll be the central point of contact for customer queries, ensuring smooth day-to-day operations across our property portfolio. Using Buildium software, you’ll manage communications, track maintenance requests, and support efficient property administration.
The position is a temporary role, and the duration is 4 to 5 months.
Key Responsibilities
Respond promptly to tenant and client enquiries via phone and email
Manage and update records using Buildium
Coordinate maintenance requests and follow up with contractors
Assist with rent tracking, lease updates, and documentation
Ensure a high standard of customer service at all times
Support the wider team with administrative tasks
What We’re Looking For
Experience in an office-based customer service or admin role
Familiarity with Buildium (preferred but not essential—training provided)
Strong organisational and multitasking skills
Excellent communication and problem-solving abilities
Proficiency in Microsoft Office and general IT systems
All applicants will be required to provide two recent working references