Customer Experience Manager

Retention & Renewals Manager – 12 Month FTC (Maternity Cover) Location: Sheffield City Centre (Hybrid Working) Salary: £45,000 per annum Anna Maher Recruitment is recruiting for a Retention & Renewals Manager on behalf of a global SaaS organisation based in Sheffield. This leadership role is focused on driving customer retention, managing renewals performance, and reducing churn, while leading a customer-facing team delivering measurable customer value. Key Responsibilities * Lead, coach and develop a team of 10–15 customer-facing staff * Drive retention and renewals strategy to minimise churn and maximise renewals * Manage renewal pipelines and proactive customer engagement activity * Monitor performance metrics and improve customer outcomes through data insight * Work cross-functionally with Sales, Product, Marketing and Support teams Requirements * Candidates must have a background in Retentions or Renewals * Previous experience managing or leading customer-facing teams * Experience within Customer Success, Retention, Renewals, Account Management or SaaS environments * Strong commercial awareness with responsibility for churn reduction and renewal performance * Excellent leadership and coaching skills Benefits * Salary £45,000 * Hybrid working * Sheffield City Centre office * 12-month fixed-term contract (maternity cover)