Customer Renewals Associate

Early Careers — Sales & Renewals Associate (Entry-Level) ¦ IRIS Software

No experience needed. If you’re outgoing, curious, and love talking to people, we’ll teach you the rest.

Why join?

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Talk to customers, solve problems, and make an impact fast

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Clear progression into Sales (AE) or Customer Success/Renewals

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Coaching, playbooks, and live practice — learn by doing

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Friendly, high-energy team that celebrates wins

What you’ll do

Shared foundations

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Start conversations via phone/email/LinkedIn

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Keep tidy notes & next steps in CRM (we’ll train you)

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Hit simple weekly goals (conversations, meetings booked, renewals progressed)

Choose your path (we’ll guide you):

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Sales Development (SDR)

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Find & qualify prospects, book meetings for Account Executives

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Personalise outreach and follow a proven cadence

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Learn discovery questions that uncover real pains

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Customer Renewals

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Reach out ahead of renewal dates, confirm details & timelines

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Prepare simple quotes and track status in the CRM

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Escalate questions, spot easy upsell cues, and keep customers happy

You’ll thrive if you are…

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People-first, positive, and resilient (you bounce back quickly)

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Clear communicator who likes structure and checklists

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Coachable — you like feedback and use it

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Organised — you own your day and your results

Training you’ll get

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Product & industry basics (plain English, no jargon)

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Outreach & renewals playbooks (calls, emails, talk tracks)

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Tools: CRM (e.g., Salesforce), email/Excel, and scheduling tools

Perks

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Competitive base + bonus/commission

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Progression pathways and regular coaching

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Supportive culture, team socials, and recognition for effort & impact