Customer Service Administrator

Customer Service Administrator Pertemps are currently recruiting for a Customer Service Administrator who has a passion for tech to join a leading manufacturing company in Andover. Responsibilities as a Customer Service Administrator: * Receive incoming calls from customers placing fault or support calls * Recording details on service management system * Provide first line troubleshooting to gather technical information * Manage call responses, telephone support and scheduling engineers service appointments. * Schedule preventive maintenance visits in line with customers needs * Ensure engineers are booked on and off calls * Raise invoices * Maintain and update customer records as required Requirements: * Strong customer service and administrative experience * Competent Microsoft user * Knowledge / interest in technology * Confident in asking diagnostic questions and providing first line troubleshooting advice * Ability to work on own initiative * Excellent verbal and written communication skills The Customer Service Advisor Role * Monday – Friday, 8.30am – 5pm or 9am – 5.30pm * Fully office based * £28,000 - £29,000 salary * 22 days annual leave plus bank holidays If you are interested in this Customer Service Administrator position, please apply below or contact Jemma at Pertemps