Customer Service Administrator

Job Title: Customer Service / Administrator Salary: Circa £28,000 (depending on experience) Job Type: Permanent, Full-Time Working Hours: Monday – Friday (approximately 9:00am – 5:00pm, hours to be confirmed) The Opportunity We are currently recruiting for a Customer Service / Administrator to join a well-established and growing transport and logistics business. This is a fantastic opportunity to become part of a close-knit, supportive team within a vibrant and friendly office environment. The company has built a strong reputation within the transport sector and is led by a hands-on and approachable owner who values teamwork, reliability, and maintaining a positive workplace culture. Employees are genuinely valued, and the company prides itself on offering a welcoming and collaborative working atmosphere. Key Responsibilities Handling customer enquiries via phone and email in a professional and timely manner Providing updates on deliveries and resolving customer queries Supporting the wider operations and transport teams with daily administrative tasks Processing bookings, orders, and maintaining accurate records Liaising with drivers, customers, and internal teams to ensure smooth operations Managing documentation and general office administration Ensuring a high standard of customer service is maintained at all times Requirements Previous experience in a customer service or administrative role Experience within a transport, logistics, or distribution environment Strong communication and organisational skills Ability to manage multiple tasks in a fast-paced environment Good attention to detail and problem-solving abilities Confident IT skills including Microsoft Office and internal systems A positive and proactive attitude with the ability to work well within a team What’s on Offer Salary circa £28,000 depending on experience Permanent position with a stable and reputable transport business Monday to Friday working pattern Friendly, vibrant office environment Supportive management and positive team culture Opportunity to join a company with strong industry experience If you are an organised and customer-focused professional looking to join a friendly and supportive team within a busy transport environment, we would love to hear from you