Customer Service Administrator

Customer Service Administrator £26,040 per annum + benefits Westbury, Wiltshire Permanent Our client, a successful and growing international business based in Westbury, is looking for a Customer Service Administrator to join their friendly and busy team. This role offers a hybrid working pattern, with three days in the office (Tuesday-Thursday) and two days working from home. The Role: Supporting the Client Services team, you will help ensure a high level of customer satisfaction while providing administrative support across the department. Key duties include: Answering incoming calls and responding to customer emails Logging and managing customer returns Producing regular client reports Managing shipping exceptions and updating customers Updating client information and documentation Taking notes during internal meetings Providing general admin support to the commercial teamAbout You Strong communication and organisational skills Good IT skills, including Microsoft Excel High attention to detail Able to manage multiple tasks and prioritise workload Previous customer service or administrative experience is beneficial but not essential If you're looking for a varied role within a supportive team environment, we'd love to hear from you. Hours: Monday - Thursday 9am - 5pm and Friday 9am - 4pm Location: Westbury with hybrid working (with 3 days a week in the office) Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful