Customer Service Advisor

Job Title: Customer Service Executive Location: [Insert Location] Salary: £26,000 – £28,000 (DOE) Hours: Monday to Friday, 8:00am – 5:00pm (1-hour lunch break) The Opportunity Matthew James Recruitment is working in partnership with a well-established and fast-paced warehouse and logistics organisation to recruit a Customer Service Executive. This is an excellent opportunity for an experienced customer service professional who thrives in a high-volume, operational environment and enjoys being the key link between customers, warehouse operations, and transport teams. You will play a pivotal role in ensuring orders are processed accurately, delivery expectations are managed effectively, and service levels are maintained in line with internal KPIs. Key Responsibilities * Acting as the primary point of contact for customer queries via phone and email * Managing order processing from receipt through to delivery confirmation * Liaising closely with warehouse and transport teams to ensure timely dispatch * Monitoring delivery schedules and proactively resolving service issues * Investigating and resolving complaints, discrepancies, and POD queries * Updating internal CRM/ERP systems with accurate, real-time information * Supporting account managers with reporting and customer updates * Maintaining high service levels in line with agreed SLAs About You * Previous experience within a customer service role in logistics, warehousing, or supply chain (highly desirable) * Confident managing multiple priorities in a fast-paced operational setting * Strong communication skills with the ability to build rapport with customers and internal teams * Highly organised with excellent attention to detail * IT literate (experience using CRM/ERP systems preferred) * Proactive, solutions-focused mindset What’s On Offer * Salary between £26,000 – £29,000 depending on experience * Stable Monday–Friday working hours (8am–5pm, 1-hour lunch) * Opportunity to join a growing and reputable logistics business * Supportive team environment with progression potential If you’re an experienced Customer Service professional looking to build your career within a structured logistics environment, I’d be keen to speak with you. Apply now or contact Matt at Matthew James Recruitment for a confidential discussion