Customer Service Advisor

Make a real impact by helping businesses stay on track while delivering exceptional customer service. We’re looking for a confident and customer-focused Customer Service Advisor to join our team in Boldon In this role, you’ll build strong relationships with our business customers, supporting them with account queries and ensuring payments are made in line with agreed terms. You’ll combine excellent communication skills with a proactive approach to problem-solving, helping resolve barriers to payment while maintaining a positive customer experience. If you’re passionate about delivering excellent customer service and enjoy working in a fast-paced, supportive team environment, we’d love to hear from you. About the RoleWhat you’ll be doing Managing inbound and outbound customer contact via phone and email Supporting customers with account queries and payment arrangements Working to maximise cash collection while reducing outstanding balances Handling sensitive or complex situations professionally and with empathy Meeting individual productivity and call targets Working collaboratively with colleagues across the business to resolve issues and deliver the best outcomes Additional Information This role is 37.5 hours per week, with standard shifts typically Monday to Friday, 9:00 am – 5:00 pm. There may occasionally be a requirement for 8:00 am starts, 8:00 pm finishes, or weekend shifts, with four weeks’ notice provided. If a weekend shift is worked, a day off will be given during the week. Benefits Annual leave enhanced with long service. Company Pension Long service rewards: both financial and leave-based. Health cash plan. Life assurance scheme. Critical Illness cover Access to our prestige benefits and rewards portal. Career development opportunities. Access to a well-established Employee Assistance Programme provider. And other excellent benefits you'd expect from a market leader. Requirements What we’re looking for Strong customer service and communication skills (telephone and written) Ability to remain calm, professional, and solution-focused under pressure Excellent organisation and attention to detail Good interpersonal and influencing skills Ability to work independently and take initiative Confident using Microsoft Word and Excel Commercial awareness and a proactive mindsetDesirable: Experience in collections or credit control Knowledge of civil court processes and procedures A Level 2 qualification (e.g. 5 GCSEs including English and Maths or NVQ Level 2)