Customer Service Advisor
CV-LibraryColchester, EssexpermanentPosted: 25 September 2026
Apply NowWe are working on behalf of a leading Engineering company based on the outskirts of Colchester who are looking for a Customer Service Advisor to join the team. You will be responsible for receiving and processing order, enquires and general information in a timely and considerate manner.
Key Duties:
* Handle customer calls, enquiries, product information and lead times.
* Process orders, proforma invoices and customer quotations.
* Update and amend orders as required.
* Maintain accurate customer and company documentation.
* Support Area Sales Managers with administrative requirements.
* Arrange couriers and carriers for customer deliveries.
* Assist with general office administration.
* Make proactive outbound calls to customers and follow up enquiries.
Previous Skills & Experience:
* Previous experience in customer service administration within a professional office environment.
* Experience within an export environment would be advantageous.
* Professional and confident telephone manner, with the ability to communicate effectively at all levels.
* Strong attention to detail, with a high level of accuracy in all areas of work.
* Good working knowledge of Microsoft Office and experience using internal business systems.
* Ability to manage multiple tasks, prioritise workload and meet deadlines effectively.
* Excellent written and verbal communication skills.
* Good understanding of data protection requirements, with the ability to follow company policies and procedures
Key Duties:
* Handle customer calls, enquiries, product information and lead times.
* Process orders, proforma invoices and customer quotations.
* Update and amend orders as required.
* Maintain accurate customer and company documentation.
* Support Area Sales Managers with administrative requirements.
* Arrange couriers and carriers for customer deliveries.
* Assist with general office administration.
* Make proactive outbound calls to customers and follow up enquiries.
Previous Skills & Experience:
* Previous experience in customer service administration within a professional office environment.
* Experience within an export environment would be advantageous.
* Professional and confident telephone manner, with the ability to communicate effectively at all levels.
* Strong attention to detail, with a high level of accuracy in all areas of work.
* Good working knowledge of Microsoft Office and experience using internal business systems.
* Ability to manage multiple tasks, prioritise workload and meet deadlines effectively.
* Excellent written and verbal communication skills.
* Good understanding of data protection requirements, with the ability to follow company policies and procedures