Customer Service Advisor

Pay: From £28,000.00 per year Job Description: Job Description: Customer Service Advisor Full-Time, Permanent | Havant | £28,000 per year We're looking for a confident, proactive Customer Service Advisor to join our growing team in Havant. Working from our purpose-built offices and warehouse, you'll play a key role in delivering the outstanding service our customers rely on. We're a people-focused business with a strong belief that excellent customer service is at the heart of everything we do. If you're passionate about helping people, solving problems, and want to work in a supportive team, this could be the perfect role for you. The Role Hours: Monday to Friday, 8:30am 5:30pm Location: Havant (office-based) As a Customer Service Advisor, you will: Be the first point of contact for all customer enquiries Process orders received via phone, email, and website Support customers with product selection identifying upsell opportunities Resolve delivery or order issues promptly, escalating when necessary Maintain accurate customer records using our CRM system Provide administrative support to the sales team Build and maintain strong customer relationships to ensure ongoing satisfaction What We're Looking For We're looking for someone who is: Experienced in a customer-facing role Comfortable using Microsoft Word and Excel An excellent communicator with great phone manner Organised with strong time management skills Confident working both independently and as part of a team Proactive with ideas to improve processes and enhance service Willing to learn and grow with the business This is a hands-on role in a fast-paced environment, where your input and initiative will be truly valued. If you're adaptable, customer-focused, and ready to be part of a supportive, dedicated team we'd love to hear from you. Apply now to take the next step in your customer service career