Customer Service & Logistics Executive

Our client, a fast-growing and internationally recognised organisation within the global ingredients and supply chain sector, is seeking a proactive and highly organised Customer Service & Logistics Executive to support daily export operations and deliver best-in-class service to a global customer base. Based in Dublin, this is an excellent opportunity to join a dynamic and agile team in a role that combines customer service, logistics coordination, and operational execution. Job Role Reporting to the Business Execution Supervisor, the Customer Service & Logistics Executive will play a key role in managing the end-to-end order process, ensuring seamless coordination between customers, logistics partners, and internal teams. This position is ideally suited to a highly organised and adaptable individual who thrives in a fast-paced, export-driven environment. Responsibilities * Manage the full sales order lifecycle, including order receipt, amendments, and shipment coordination on a daily basis. * Ensure a high level of customer satisfaction by building strong relationships and managing or escalating issues promptly. * Work closely with freight forwarders to ensure timely and accurate delivery of customer orders. * Communicate proactively with customers regarding order updates, delays, and general service queries. * Collaborate daily with warehouse teams to ensure dispatch plans are accurate, achievable, and aligned with customer requirements. * Provide regular updates to customers on freight delays and potential supply chain disruptions. * Work closely with logistics teams to ensure inbound raw materials are managed in line with customer demand. * Liaise with Technical and Quality teams to resolve customer issues and manage responses effectively. * Support and contribute to continuous improvement initiatives across customer service and logistics operations. * Develop and maintain strong relationships with customers, ensuring a consistent and high-quality experience throughout the order lifecycle. * Ensure all activities are carried out in line with relevant product specifications and regulatory requirements. Personal Profile * Degree-educated, or equivalent, with a willingness to learn and develop within a fast-paced environment. * Strong communication skills, both written and verbal, with the ability to build relationships at all levels. * Customer-focused mindset with a proactive and solution-oriented approach. * Highly organised with strong time management skills and the ability to meet tight deadlines. * Ability to remain calm under pressure and manage multiple priorities effectively. * Confident in influencing and negotiating with internal and external stakeholders. * Strong interpersonal and presentation skills. * A collaborative team player with a positive and flexible attitude. Benefits include: * Opportunities for training, development, and career progression * Supportive and collaborative team environment * Exposure to international logistics and global customer operations * Competitive salary and benefits package Ref Code: CV(phone number removed) To apply, please send your comprehensive CV in strict confidence, quoting the reference above and for the attention of Jon Hemming-Nash. Please include current salary details within your application. Due to high response levels, only shortlisted candidates will be contacted. If you have not received a response within one week, regrettably your application has not been successful on this occasion