Customer Service Assistant (Part Time)

Here’s a clean, professional job description based on the details you provided: Customer Service Assistant (Part Time) Location: Swinton, Manchester Working Pattern: Tuesday, Wednesday, Thursday, Friday (2pm–6pm) and Saturday (9am–5pm) Overview We are seeking a reliable and customer‑focused Customer Service Assistant to join our team on a part‑time basis. This role is ideal for someone who enjoys working with people, can handle a variety of customer enquiries, and is comfortable working in a fast‑paced environment. You will be the first point of contact for customers, ensuring they receive a positive and professional experience. Key Responsibilities * Provide excellent customer service in person, over the phone, and via email * Assist customers with enquiries, orders, and general support * Maintain accurate records and update internal systems as required * Handle transactions and process payments where applicable * Ensure the customer area is clean, organised, and welcoming * Support the wider team with administrative tasks * Follow company policies and procedures to maintain service standards Skills and Experience * Previous experience in a customer service or front‑of‑house role is desirable * Strong communication and interpersonal skills * Ability to remain calm and professional under pressure * Good organisational skills and attention to detail * Confident using basic computer systems and software * A positive attitude and willingness to learn Working Hours * Tuesday–Friday: 2pm–6pm * Saturday: 9am–5pm What We Offer * Supportive team environment * Training and development opportunities * Competitive hourly rate * Stable part‑time working pattern