Customer Service Coordinator

Customer Service Coordinator | Poole | £30,000 Rubicon are supporting a long-standing UK business supplying specialist products, on their search for a hands-on, Customer Service Coordinator to support with business growth. You’ll work closely with colleagues across different departments, ensuring customers receive a responsive, efficient, and professional service at every stage. You’ll benefit from:   25 days annual leave, increasing with service Health Cash Back Plan Private Medical Cover Employee Assistance Programme Long service awards As Customer Service Coordinator, your responsibilities will include; Acting as a primary contact for customer enquiries via phone and email Overseeing customer accounts, including supporting service agreements and renewals Managing queries through to completion, ensuring timely and effective resolution Preparing and issuing quotations and processing customer orders Recording and managing customer feedback or complaints in line with internal procedures Coordinating with field-based teams to arrange visits and provide updates Keeping customer information and service activity records accurate within our ERP and internal systems Supporting onboarding and guidance of new team members Contributing ideas to improve processes and enhance the overall customer experience Assisting with additional duties to support team objectives when required As Customer Service Coordinator you’ll have; At least two years’ experience in a customer-facing support role Confidence handling detailed or sensitive customer matters Experience working with service contracts, scheduling or account coordination would be beneficial Familiarity with ERP systems is an advantage (training provided where needed) Skills & Attributes Clear, confident communicator with a professional telephone manner Strong organisational ability and accuracy in record keeping Comfortable managing multiple tasks and deadlines Practical and solution-focused approach to resolving issues Able to work independently while contributing positively to a team Calm and methodical when faced with challenges Competent using Microsoft Office applications To apply for this role or for more information, please call Ellie or Harriet at Rubicon