Customer Service/ HR Apprentice

This is an excellent opportunity for an enthusiastic individual to begin their career as a Customer Service & HR Apprentice, gaining hands-on experience across customer service, reception, and HR support. The Customer Service & HR Apprentice role offers broad exposure to day-to-day business operations, making it ideal for someone who enjoys variety, learning new skills, and supporting people across the organisation. As a Customer Service & HR Apprentice, you will work closely with reception and HR teams, supporting internal staff, visitors, and customers while developing valuable workplace skills. Based in a busy office environment in Cambridgeshire, this permanent Customer Service & HR Apprentice position supports an apprenticeship pathway with opportunities for future progression within HR. The Customer Service & HR Apprentice role is well suited to someone keen to learn, grow, and build a long-term career. Main Responsibilities: * Support reception duties including answering calls, greeting visitors, and managing sign-in processes. * Assist with preparation and management of sample packs, letters, and stock rotation. * Provide administrative support for HR activities including absence, holidays, payroll paperwork, and reporting. * Help organise interviews, meetings, training sessions, and internal events. * Support exhibitions, career fairs, roadshows, and wellbeing initiatives. * Assist with website enquiries and system data entry when required. * Maintain tidy working areas including shredding, filing, and end-of-day office checks. * Provide general support to HR and the wider business as needed. Skills/Experience: * GCSEs (or equivalent) in Maths and English at grade C/4 or above. * Strong interest in customer service and a desire to progress through an apprenticeship. * Confident telephone manner and professional communication skills. * IT literate with experience using Microsoft Office, email, and internet systems. * Self-motivated with a willingness to learn and develop new skills. * Ability to work independently and as part of a team in a busy office environment. * Strong attention to detail and ability to manage multiple tasks. * Right to work in the UK; driving licence and own transport desirable due to location. Salary & Working Hours: * Salary: Apprenticeship salary, dependent on experience. * Hours: Monday to Friday, 08:30 – 17:00 (one day per week finishing at 16:30). * Contract: Permanent apprenticeship role. * Location: Office-based in Cambridgeshire. Benefits: * Structured apprenticeship with clear development and learning outcomes. * Opportunity to gain experience across customer service, HR, and administration. * Supportive working environment with exposure to internal events and projects. * Potential progression into further HR-focused apprenticeships