Customer Service Representative
CV-LibrarySolihull, West MidlandspermanentPosted: 2 April 2026
Apply NowCustomer Service Consultant (Permanent, Full-Time)
We are seeking a Customer Service Consultant to deliver excellent service in a high street environment. This role suits someone who enjoys helping people, communicates confidently, and provides a professional experience across in-branch and digital channels.
The Role
You will be the first point of contact for customers, supporting transactions, understanding their needs, and offering guidance on products and services. You'll help ensure a smooth, consistent experience across all interactions while building trust and confidence with customers.
Key Responsibilities
Welcome and assist customers in person and by phone
Understand needs and provide tailored solutions
Explain products, services, and digital tools clearly
Maintain accurate records and support vulnerable customers
Follow compliance, risk, and security procedures
Work collaboratively with colleagues
Stay organised and adaptable in a busy environmentWhat We're Looking For
Customer-facing experience (e.g. retail, hospitality, call centres)
Strong communication and interpersonal skills
Positive, team-focused attitude
Organised, adaptable, and confident under pressure
Passion for delivering excellent service and willingness to learnWhat You'll Get
Competitive salary + annual bonus
25-30 days holiday + bank holidays
Pension contributions up to 10%
Private medical insurance
Training and development opportunities
Access to colleague financial products and car schemesWhy Join?
This is a great opportunity to make a real difference to customers while developing a long-term career in a supportive organisation.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
We are seeking a Customer Service Consultant to deliver excellent service in a high street environment. This role suits someone who enjoys helping people, communicates confidently, and provides a professional experience across in-branch and digital channels.
The Role
You will be the first point of contact for customers, supporting transactions, understanding their needs, and offering guidance on products and services. You'll help ensure a smooth, consistent experience across all interactions while building trust and confidence with customers.
Key Responsibilities
Welcome and assist customers in person and by phone
Understand needs and provide tailored solutions
Explain products, services, and digital tools clearly
Maintain accurate records and support vulnerable customers
Follow compliance, risk, and security procedures
Work collaboratively with colleagues
Stay organised and adaptable in a busy environmentWhat We're Looking For
Customer-facing experience (e.g. retail, hospitality, call centres)
Strong communication and interpersonal skills
Positive, team-focused attitude
Organised, adaptable, and confident under pressure
Passion for delivering excellent service and willingness to learnWhat You'll Get
Competitive salary + annual bonus
25-30 days holiday + bank holidays
Pension contributions up to 10%
Private medical insurance
Training and development opportunities
Access to colleague financial products and car schemesWhy Join?
This is a great opportunity to make a real difference to customers while developing a long-term career in a supportive organisation.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age