Customer Service Specialist

Customer Service Specialist Location: Portsmouth Salary: £26,000-£31,500 Hours : Shifts between Monday and Sunday on a 6-week rota - 7.45am to 8.15pm Start date : April 2026   Dynamite recruitment is proud to be working with a very unique global business who are ion search for latened Customer Service Executives   We are seeking a Customer Service Specialist to join our client's specialist assistance team and support customers with their needs via email and on the telephone   This is a fast-paced, rewarding role providing real-time support to customers around the world. You will act as a lifeline, handling cases ranging from simple medical queries to urgent, complex emergencies.   Key Duties: Handle customer calls and emails, providing timely and empathetic support Coordinate with medical teams, hospitals, airlines, and rescue services globally Progress cases to resolution while ensuring excellent customer experience Provide reassurance and support to distressed or anxious customers Maintain accurate records and liaise with internal teams and external partners   What We Are Looking For: Excellent written and verbal communication skills Excellent communication skills Calm, organised, and resilient under pressure High computer literacy and attention to detail Ability to multitask and switch between calls and emails Previous customer service, or telephony experience is required   Training & Working Pattern: Structured six-week training (Monday-Friday, 9:00-17:30) 40 hours per week on a rota, shifts between 07:45 and 20:15, including weekends   Salary & Progression: Salary between £26,000-£31500 First pay rise after six-month probation This role is ideal for candidates who want to make a real difference in urgent situations, enjoy variety, and thrive in a dynamic environment.   Apply now to join a supportive team and start a career where every day is meaningful