Customer Service Supervisor
CV-LibrarySheffieldpermanentPosted: 6 November 2026
Apply NowCustomer Service Supervisor – Sheffield – £34,000 - £38,000 (Hybrid)
Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Supervisor to join their passionate and dedicated team.
This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer order process, including complex and export orders.
Benefits:
Hybrid working
25 days holiday plus BH
Competitive salary
Excellent working environment
Customer Service Supervisor Responsibilities:
Lead, motivate, and develop a high-performing team, including recruitment, onboarding, performance management, coaching, and employee development
Ensure appropriate staffing levels through effective workforce planning, resource management, and succession planning
Develop, implement, and maintain policies and procedures to promote consistent service delivery, operational excellence, and compliance with organisational standards
Support the development and delivery of business improvement initiatives that enhance operational performance and stakeholder experience
Monitor, analyse, and report on operational performance, using data and insights to identify trends, drive continuous improvement, and inform decision-making
Work collaboratively with internal teams to resolve operational issues and ensure the effective delivery of services
Oversee the coordination of day-to-day operational processes, ensuring activities are completed accurately, efficiently, and in line with agreed standards
Manage and resolve complex service-related issues, coordinating with relevant stakeholders to deliver timely and effective outcomes
Foster a culture of continuous improvement, accountability, and customer-focused service across the team
Ensure compliance with relevant organisational policies, procedures, and regulatory requirements
Required Skills & Experience:
Proven customer service experience within a similar role with proven leadership experience
Experience and knowledge of processing export orders including Incoterms
Excellent communication skills, able to work effectively within a team and build customer relationships
IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc
If you are interested in finding out about this exciting Customer Service Supervisor opportunity, please click ‘apply now’.
Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire
Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Supervisor to join their passionate and dedicated team.
This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer order process, including complex and export orders.
Benefits:
Hybrid working
25 days holiday plus BH
Competitive salary
Excellent working environment
Customer Service Supervisor Responsibilities:
Lead, motivate, and develop a high-performing team, including recruitment, onboarding, performance management, coaching, and employee development
Ensure appropriate staffing levels through effective workforce planning, resource management, and succession planning
Develop, implement, and maintain policies and procedures to promote consistent service delivery, operational excellence, and compliance with organisational standards
Support the development and delivery of business improvement initiatives that enhance operational performance and stakeholder experience
Monitor, analyse, and report on operational performance, using data and insights to identify trends, drive continuous improvement, and inform decision-making
Work collaboratively with internal teams to resolve operational issues and ensure the effective delivery of services
Oversee the coordination of day-to-day operational processes, ensuring activities are completed accurately, efficiently, and in line with agreed standards
Manage and resolve complex service-related issues, coordinating with relevant stakeholders to deliver timely and effective outcomes
Foster a culture of continuous improvement, accountability, and customer-focused service across the team
Ensure compliance with relevant organisational policies, procedures, and regulatory requirements
Required Skills & Experience:
Proven customer service experience within a similar role with proven leadership experience
Experience and knowledge of processing export orders including Incoterms
Excellent communication skills, able to work effectively within a team and build customer relationships
IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc
If you are interested in finding out about this exciting Customer Service Supervisor opportunity, please click ‘apply now’.
Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire