Customer Service Team Leader

Our client is an established engineering and manufacturing business that is looking for a Customer Service Team Leader to join their team. Supervising a small team of customer support staff, you'll be responsible for supervising a team who deal with international sales enquiries. Our client is looking for someone who has worked within a business that sells internationally. This role is critical to ensuring customers receive a professional, responsive service while maintaining strong administrative controls that support operations, sales, and finance. Key Responsibilities * Supervising a small team of customer service and administration staff. * Deliver consistently high standards of customer service and communication. * Act as the senior escalation point for customer queries and service issues. * Oversee job setup, scheduling, administration, and close-out. * Support operational teams with coordination, documentation, and planning. * Maintain strong document control and administrative standards. * Develop, implement, and improve administrative processes and procedures. * Support audits and compliance requirements as required. Our client is looking for someone with previous experience of:- * Managing a small customer support function * Previous experience of working for a company that sells products internationally * Strong people management and communication skills. * Excellent organisational skills and attention to detail. * Competent user of Microsoft Office application (including Excel) Hours of work, Monday-Thursday, 8-5 and Friday 8-3.30