Customer Services Advisor

Customer Services Advisor – Full-Time, Permanent Salary: Up to £13.25 per hour + Generous End of Year Bonus (1st Year ote £30k+) Hours: 40 hours per week (5 days, Monday–Sunday on a rota) Join a Fast-Growing, Tech-Driven Self-Storage Provider Our client is a rapidly expanding, family-owned self-storage operator providing secure, clean and ultra-convenient storage solutions. They combine exceptional service with advanced technology to deliver a seamless customer experience—right size, right price, right time. We’re now seeking a Customer Services Advisor with strong communication and sales ability to join their centralised Sales & Customer Services team, based in their Nottingham Head Office. If you thrive in a fast-paced, fun & friendly environment, enjoy helping customers, and know how to provide excellent service, this role is for you! What’s in It for You? * Competitive salary + Generous Performance Bonus * 30 days holiday (including bank holidays) * Pension scheme * Free on-site parking * Professional development and growth opportunities * Supportive and collaborative work environment What You’ll Be Doing as a Customer Services Advisor... As a key customer-facing member of the team, you will: * Handle incoming and outgoing calls, emails, and storage enquiries with professionalism. * Provide accurate quotations and guide customers through the process and in selecting the right unit size and solution to meet their needs. * Complete Customer Agreements and process payments efficiently and securely. * Schedule and coordinate viewings for potential customers. * Maintain accurate CRM records and administrative documentation. * Follow-up on overdue payments and support the resolution of outstanding balances. * Support facility standards through light cleaning and maintaining a tidy, welcoming environment. * Provide hands-on assistance to customers when required, ensuring a positive experience. * Work collaboratively with colleagues to ensure a seamless customer journey. What We’re Looking For in oue Customer Services Advisor... Essential Requirements: * Minimum 2-3 years’ experience in a customer service or sales role, ideally telephone based (self-storage experience highly desirable). * Excellent customer services skills, with a strong desire to 'wow' the customer and always offer a truly world class service. * Excellent verbal and written communication skills, with clear spoken English. * Proficiency with CRM systems and Microsoft Office (Word, Excel, Outlook). * Reliable, self-motivated, and capable of working both independently and within a team. * Flexibility to work weekends and Bank Holidays on a rota basis. Ready to Apply? If you’re driven, customer-focused, and looking to join a growing organisation where your contribution is valued, apply now and take the next step in your career