Customer Services Advisor

Customer Services Advisor - Guildford £24,000 - £25,000 DOE per annum Our client is looking for a Customer Services Advisor to join a busy and supportive team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, building relationships with customers delivering a high standard of service. You will play a key role in managing enquiries, supporting clients, and ensuring customers receive clear guidance and efficient service throughout their journey. Key Responsibilities: * Handle new business quotations. * Respond to customer enquiries regarding policy cover and benefits. * Manage and respond to customer enquiries received via email and telephone. * Issue documentation * Support the onboarding of new clients, ensuring correct processes and compliance standards are followed. * Assist with training and mentoring new team members where required. * Work collaboratively with colleagues across departments to deliver a smooth customer experience. * Contribute to ongoing process improvements and problem solving within the team. * Support the wider business in achieving new business and service objectives. * Complete relevant training and professional development programmes. Experience and Skills Requirements: * GCSE (or equivalent) in English and Mathematics * Strong communication and interpersonal skills * Excellent attention to detail and organisational ability * A genuine passion for customer service * Ability to manage relationships with both customers and business partners * Confidence in handling queries and solving problems Personal Attributes: * Customer-focused with a passion for delivering excellent service * Highly organised with the ability to prioritise workload effectively * Strong communicator with excellent listening and problem-solving skills * Collaborative team player who enjoys supporting colleagues * Motivated to learn, develop and challenge existing processes where improvements can be made * Professional, reliable and able to work accurately under pressure If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted