Customer Solutions Engineering (CSE)Manager
CV-LibraryBD21, Keighley, BradfordpermanentPosted: 2 November 2026
Apply NowPurpose of the Role
We are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager – to lead our high-performing engineering team in the North & Midlands regions. You will lead a high-performing engineering team responsible for delivering innovative, customer-centric solutions in the lift industry. You will drive strategic improvements, foster a culture of continuous innovation, and ensure operational excellence across projects. This role is pivotal in shaping the future of engineering delivery at KONE, with a strong emphasis on customer-centric stakeholder collaboration, technical leadership, and business impact.
Key Responsibilities
Strategic & Operational Excellence
*
Lead the execution of major lift projects, ensuring timely delivery, profitability, and customer satisfaction.
*
Drive continuous process improvements and implement best practices to enhance efficiency and quality.
*
Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.
*
Develop and manage strategic roadmaps for the CSE team aligned with business objectives.
Innovation & Technical Leadership
*
Champion innovation in engineering solutions, integrating lifecycle thinking (installability, maintainability) into project planning.
*
Provide expert technical consultancy to internal teams and external customers, influencing specifications and solution design.
*
Ensure compliance with engineering policies, safety standards, and local codes.
*
Promote collaborative relationships across departments to drive shared success.
Performance & Results Focus
*
Lead performance management initiatives, using data-driven insights to improve team output and project outcomes.
*
Manage costing strategies to ensure cost-effective and competitive solutions.
*
Deliver high-quality inputs for sourcing and supply chain planning.
*
Provide expert insights to support sourcing strategies and supply chain optimization.
Client & Stakeholder Engagement
*
Act as a trusted advisor to Sales, Operations, Supply Line and clients, delivering value through strategic technical consultancy and pre-tender guidance.
*
Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations.
*
Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals.
Leadership & Team Development
*
Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement.
*
Set clear development roadmaps for the team, aligning skills and performance with business targets.
*
Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence.
*
Coach and mentor team members through regular one-on-one sessions and knowledge sharing.
*
Foster a culture of accountability, innovation, and continuous improvement.
*
Empower individuals to reach their full potential and contribute to team success.
Skills & Experience
*
Proven leadership experience managing teams in complex project environments.
*
Exceptional stakeholder management and communication skills.
*
Proficiency in Microsoft Office, SAP, and data analysis tools.
*
Analytical mindset with a passion for solving complex problems and driving results.
*
Ability to challenge the status quo and implement improvements across systems, tools, and workflows.
*
Deep understanding of engineering principles and project cost management.
*
Excellent problem-solving and analytical thinking.
*
Strong verbal and written communication skills.
What KONE can offer:
We offer a competitive salary, 25 days + Bank Holidays +1 paid Volunteering Day, Company Pension Scheme, Private Medical Insurance, Quarterly Commission, EV Car, PDI, Dental Insurance, Gymflex Membership, Life/Partner Assurance & Critical Illness Issurance, Kone Discounts, Cycle to Work Scheme, Long Service Awards, 24/7 GP Support & Wellbeing Access, Employee Assistance Programme, Hybrid Working and Career Development Opportunities to support and help you achieve your goals
We are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager – to lead our high-performing engineering team in the North & Midlands regions. You will lead a high-performing engineering team responsible for delivering innovative, customer-centric solutions in the lift industry. You will drive strategic improvements, foster a culture of continuous innovation, and ensure operational excellence across projects. This role is pivotal in shaping the future of engineering delivery at KONE, with a strong emphasis on customer-centric stakeholder collaboration, technical leadership, and business impact.
Key Responsibilities
Strategic & Operational Excellence
*
Lead the execution of major lift projects, ensuring timely delivery, profitability, and customer satisfaction.
*
Drive continuous process improvements and implement best practices to enhance efficiency and quality.
*
Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.
*
Develop and manage strategic roadmaps for the CSE team aligned with business objectives.
Innovation & Technical Leadership
*
Champion innovation in engineering solutions, integrating lifecycle thinking (installability, maintainability) into project planning.
*
Provide expert technical consultancy to internal teams and external customers, influencing specifications and solution design.
*
Ensure compliance with engineering policies, safety standards, and local codes.
*
Promote collaborative relationships across departments to drive shared success.
Performance & Results Focus
*
Lead performance management initiatives, using data-driven insights to improve team output and project outcomes.
*
Manage costing strategies to ensure cost-effective and competitive solutions.
*
Deliver high-quality inputs for sourcing and supply chain planning.
*
Provide expert insights to support sourcing strategies and supply chain optimization.
Client & Stakeholder Engagement
*
Act as a trusted advisor to Sales, Operations, Supply Line and clients, delivering value through strategic technical consultancy and pre-tender guidance.
*
Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations.
*
Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals.
Leadership & Team Development
*
Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement.
*
Set clear development roadmaps for the team, aligning skills and performance with business targets.
*
Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence.
*
Coach and mentor team members through regular one-on-one sessions and knowledge sharing.
*
Foster a culture of accountability, innovation, and continuous improvement.
*
Empower individuals to reach their full potential and contribute to team success.
Skills & Experience
*
Proven leadership experience managing teams in complex project environments.
*
Exceptional stakeholder management and communication skills.
*
Proficiency in Microsoft Office, SAP, and data analysis tools.
*
Analytical mindset with a passion for solving complex problems and driving results.
*
Ability to challenge the status quo and implement improvements across systems, tools, and workflows.
*
Deep understanding of engineering principles and project cost management.
*
Excellent problem-solving and analytical thinking.
*
Strong verbal and written communication skills.
What KONE can offer:
We offer a competitive salary, 25 days + Bank Holidays +1 paid Volunteering Day, Company Pension Scheme, Private Medical Insurance, Quarterly Commission, EV Car, PDI, Dental Insurance, Gymflex Membership, Life/Partner Assurance & Critical Illness Issurance, Kone Discounts, Cycle to Work Scheme, Long Service Awards, 24/7 GP Support & Wellbeing Access, Employee Assistance Programme, Hybrid Working and Career Development Opportunities to support and help you achieve your goals