Customer Success Manager
CV-LibrarySheffieldpermanentPosted: 6 May 2026
Apply NowCustomer Success Manager
Location: Sheffield
Working Arrangement: 3 days a week in the office
Salary: Up to £50k
Join a small, ambitious team where you’ll play a central role in shaping how customers experience a growing technology platform. This is a hands-on, high-impact position where you’ll work directly with customers and partners, helping them get up and running quickly while ensuring their feedback directly influences product development.
What you’ll be doing
You’ll take ownership of the full customer journey—from onboarding through ongoing support—making sure customers are successful from day one. You’ll work with a diverse range of users, from highly technical teams to those newer to the space, adapting your approach to meet their needs. Alongside this, you’ll act as the bridge between customers and the product team, turning real-world feedback into meaningful improvements.
What makes this role interesting
This isn’t a narrow support role. You’ll be involved in onboarding, support triage, customer conversations, and product feedback, all within a collaborative environment where your input genuinely shapes decisions. If you enjoy variety, ownership, and working closely with both customers and product teams, you’ll find plenty to get stuck into.
Key areas of focus
Lead onboarding and ensure customers reach value quickly
Act as the first point of contact for support, triaging and resolving issues efficiently
Build strong customer relationships and gather structured feedback
Work closely with product and engineering to improve the platform
Contribute to documentation, enablement materials, and scalable support processes
How you’ll work
You’ll engage with a wide spectrum of customers, so strong communication and adaptability are key. You don’t need to be an engineer, but you should be comfortable understanding technical concepts and working alongside engineering teams to resolve issues.
What we’re looking for
Experience in customer success, onboarding, or B2B SaaS support
Strong communication skills with the ability to work across technical and non-technical audiences
A proactive, problem-solving mindset with a focus on unblocking customers quickly
Interest in learning technical concepts and collaborating with engineering teams
Comfort working in a fast-moving, evolving environment
Additional details
Support hours: UK working hours (9:00–5:00)
Opportunity to contribute to AI-driven improvements and automation across the function
Exposure to tools such as CRM and ticketing systems
We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background
Location: Sheffield
Working Arrangement: 3 days a week in the office
Salary: Up to £50k
Join a small, ambitious team where you’ll play a central role in shaping how customers experience a growing technology platform. This is a hands-on, high-impact position where you’ll work directly with customers and partners, helping them get up and running quickly while ensuring their feedback directly influences product development.
What you’ll be doing
You’ll take ownership of the full customer journey—from onboarding through ongoing support—making sure customers are successful from day one. You’ll work with a diverse range of users, from highly technical teams to those newer to the space, adapting your approach to meet their needs. Alongside this, you’ll act as the bridge between customers and the product team, turning real-world feedback into meaningful improvements.
What makes this role interesting
This isn’t a narrow support role. You’ll be involved in onboarding, support triage, customer conversations, and product feedback, all within a collaborative environment where your input genuinely shapes decisions. If you enjoy variety, ownership, and working closely with both customers and product teams, you’ll find plenty to get stuck into.
Key areas of focus
Lead onboarding and ensure customers reach value quickly
Act as the first point of contact for support, triaging and resolving issues efficiently
Build strong customer relationships and gather structured feedback
Work closely with product and engineering to improve the platform
Contribute to documentation, enablement materials, and scalable support processes
How you’ll work
You’ll engage with a wide spectrum of customers, so strong communication and adaptability are key. You don’t need to be an engineer, but you should be comfortable understanding technical concepts and working alongside engineering teams to resolve issues.
What we’re looking for
Experience in customer success, onboarding, or B2B SaaS support
Strong communication skills with the ability to work across technical and non-technical audiences
A proactive, problem-solving mindset with a focus on unblocking customers quickly
Interest in learning technical concepts and collaborating with engineering teams
Comfort working in a fast-moving, evolving environment
Additional details
Support hours: UK working hours (9:00–5:00)
Opportunity to contribute to AI-driven improvements and automation across the function
Exposure to tools such as CRM and ticketing systems
We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background