DC/DA Specialist

DC/DA Specialist Location: Leeds (Hybrid - 2 days in office, 3 days from home) Office Address: 2100 Thorpe Park Gardens, Century Way, Leeds LS15 8ZB Pay Rate: £15.23 per hour IR35 Status: PAYE Hours: 37 hours per week (8am-4pm or 9am-5pm), Monday to Friday Start Date: ASAP Duration: 12 months Training: Week 1: 2 days in-office training Week 2: 2 days in-office training Remaining days: Remote training via Teams, buddying with colleagues Specific Office Days: Wednesday & Friday or Tuesday & Friday Overview We are seeking a DC/DA Specialist to provide analytical and administrative support in managing accurate metering data, ensuring timely and compliant customer billing and industry settlement. This role requires close collaboration with both internal teams and external industry partners to resolve complex data and metering issues while maintaining a high standard of service. You will be part of a team focused on data accuracy, process improvement, and customer satisfaction, contributing to continuous improvement initiatives and supporting regulatory compliance. Key Responsibilities Metering Data & Query Handling Collect and validate metering data, estimating where necessary Liaise with customers, suppliers, and metering agents to arrange site access Work with industry agents to resolve metering faults and data discrepancies Investigate and resolve complex queries to deliver compliant, customer-focused outcomes Process Monitoring & Improvement Monitor key process performance against targets Analyse issues and process failures to identify root causes and improvement actions Contribute to continuous improvement initiatives Process Change & Documentation Support process changes and new system implementations Carry out testing and maintain clear, accurate process documentation Ensure processes remain compliant with business and industry requirements Training & Knowledge Sharing Deliver formal or informal training to team members and new starters Act as a subject matter expert across end-to-end processes Promote "right first time" delivery and consistent ways of working Reporting & Performance Management Provide regular updates on workload, priorities, and progress Support team management by highlighting risks, issues, and capacity challenges Ensure performance standards and KPIs are consistently met Essential Skills & Experience Strong customer focus with the ability to resolve complex issues fairly and compliantly Analytical mindset with experience identifying root causes and improving data quality Ability to manage relationships with multiple internal and external stakeholders Confident decision-making in a complex, fast-changing environment Strong understanding of regulatory and compliance requirements Excel skills, including VLOOKUP and formula knowledge Desirable Skills Knowledge of the energy industry or regulated environments Proactive, improvement-focused mindset Creative problem-solving skills and openness to new ways of working Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants