Delivery Operations Manager
CV-LibraryManchester, Greater ManchesterpermanentPosted: 13 April 2026
Apply NowDelivery Operations Manager / Project Manager
Manchester City Centre - Hybrid Working
Exciting opportunity for a Delivery Operations Manager to join a fast growing PE backed SAAS business. You will have a multi-functioning role as part of the Consulting Management Group, driving quality and efficiencies across the Consulting team who deliver the onboarding of the SAAS product and deliver consulting projects.
Key Responsibilities will include:
* Responsible for capacity planning and forecasting of the Consultants in line with efficient delivery of Professional Services (Onboarding and Consulting Projects).
* Ensure that all Onboarding and Consulting Projects are properly resourced with appropriately trained and skilled team members to successfully deliver the right outcome for our clients.
* Monitoring the delivery of Professional Services, holding Consultants to account to ensure projects are progressing in line with agreed timelines and budgets, and risks / issues are being effectively identified, managed and mitigated.
* Working with Sales to understand the future pipeline of Onboarding and Consulting Projects, manage the resource planning process, including identification of potential resource gaps and triggers to support recruitment in order to meet the forecast for future demands.
* Preparing Statements of Work and Timelines based on client requirements and team availability.
* Producing key management information (MI) and reporting packs for SLT and Operational Review meetings and designing improved reporting frameworks to support monitoring of strategic and operational KPIs.
* Establish a continuous improvement framework to regularly review working practices and identify and implement improvements.
Experience required
* Demonstrable PMO experience in monitoring the delivery of a portfolio of projects, ensuring project outcomes are delivered successfully, on time and within budget.
* A data savvy operator with previous hands-on experience of data migration activities as part of systems implementation projects.
* Experience of managing the resource allocation and capacity planning of a team in a fast-paced environment.
* Strong internal and external stakeholder management and influencing skills, including being able to manage challenging conversations and competing priorities.
Soft Skills
* Strong leaderships skills and ability to provide pastoral and career support to team members
* A strong reputation for placing the client at the heart of all work.
* Ability to work as part of a team, taking the initiative as part of a high performing, engaged, diverse team, focused on service.
Benefits will include:
* Competitive salary
* Flexible working (by prior arrangement)
* 25 days + public holidays + your birthday off
* Professional development
* Statutory pension
* Private medical insurance
* Dental insurance
* Life assurance
* Enhanced parental leave
* Company outings and events
By proceeding with this application, you are consenting to Thrive by Chorni Limited’s collection of your personal information and handling of that information. Thrive by Chorni will not share your personal data with any third party without your prior consent. If at any time you want your personal information to be deleted, you simply need to notify us
Thrive by Chorni Limited acts as a recruitment agency
Manchester City Centre - Hybrid Working
Exciting opportunity for a Delivery Operations Manager to join a fast growing PE backed SAAS business. You will have a multi-functioning role as part of the Consulting Management Group, driving quality and efficiencies across the Consulting team who deliver the onboarding of the SAAS product and deliver consulting projects.
Key Responsibilities will include:
* Responsible for capacity planning and forecasting of the Consultants in line with efficient delivery of Professional Services (Onboarding and Consulting Projects).
* Ensure that all Onboarding and Consulting Projects are properly resourced with appropriately trained and skilled team members to successfully deliver the right outcome for our clients.
* Monitoring the delivery of Professional Services, holding Consultants to account to ensure projects are progressing in line with agreed timelines and budgets, and risks / issues are being effectively identified, managed and mitigated.
* Working with Sales to understand the future pipeline of Onboarding and Consulting Projects, manage the resource planning process, including identification of potential resource gaps and triggers to support recruitment in order to meet the forecast for future demands.
* Preparing Statements of Work and Timelines based on client requirements and team availability.
* Producing key management information (MI) and reporting packs for SLT and Operational Review meetings and designing improved reporting frameworks to support monitoring of strategic and operational KPIs.
* Establish a continuous improvement framework to regularly review working practices and identify and implement improvements.
Experience required
* Demonstrable PMO experience in monitoring the delivery of a portfolio of projects, ensuring project outcomes are delivered successfully, on time and within budget.
* A data savvy operator with previous hands-on experience of data migration activities as part of systems implementation projects.
* Experience of managing the resource allocation and capacity planning of a team in a fast-paced environment.
* Strong internal and external stakeholder management and influencing skills, including being able to manage challenging conversations and competing priorities.
Soft Skills
* Strong leaderships skills and ability to provide pastoral and career support to team members
* A strong reputation for placing the client at the heart of all work.
* Ability to work as part of a team, taking the initiative as part of a high performing, engaged, diverse team, focused on service.
Benefits will include:
* Competitive salary
* Flexible working (by prior arrangement)
* 25 days + public holidays + your birthday off
* Professional development
* Statutory pension
* Private medical insurance
* Dental insurance
* Life assurance
* Enhanced parental leave
* Company outings and events
By proceeding with this application, you are consenting to Thrive by Chorni Limited’s collection of your personal information and handling of that information. Thrive by Chorni will not share your personal data with any third party without your prior consent. If at any time you want your personal information to be deleted, you simply need to notify us
Thrive by Chorni Limited acts as a recruitment agency