Dispatch Team Leader/Supervisor

Location: Jarrow Hours: Monday–Friday, 40 hours per week Salary: £15 per hour Holiday: 28 days including bank holidays About the Role We’re looking for a proactive and hands-on Dispatch Team Leader / Supervisor to join our growing operations team. This role combines leadership responsibilities with practical, day-to-day participation in dispatch activities (around 50% of your time will be hands-on). If you’re someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in getting orders out accurately and on time, we’d love to hear from you. What You’ll Be Doing 🚛 Hands-On Dispatch & Warehouse Duties (Approx. 50%) * Picking, packing, and dispatching customer orders. * Completing final quality checks before products leave the site. * Loading and unloading courier and pallet collections. * Preparing consignments to meet courier and pallet network requirements. ✔️ Quality Control * Acting as the final checkpoint for product quality and presentation. * Checking for damage, correct specification, and completeness of orders. * Ensuring all accessories and fixings are included. * Recording and escalating quality issues. 👥 Team Leadership * Supervising the daily activities of the dispatch team. * Monitoring individual and team performance. * Training team members on processes and quality standards. * Managing holiday, sickness, and shift cover requirements. 📊 Performance & Process Improvement * Tracking dispatch KPIs such as accuracy, cut-off times, and damage rates. * Monitoring quality metrics including returns, missing items, and damages. * Identifying bottlenecks and improvement opportunities. What We’re Looking For * Experience in dispatch, warehouse, or operations roles (leadership experience preferred). * Strong attention to detail and a commitment to quality. * Ability to lead by example in a hands-on environment. * Good communicator with problem-solving skills. * Comfortable working with couriers and external partners. * Reliable, organised, and proactive