Dynamic 365 Consultant

Dynamic 365 Consultant – East Midlands – Local Authority £440 - £580 per day(negotiable depending on experience) Hybrid working available – 2 days in the office 6 months initial contract – likely to be extended Job Responsibilities: * Dynamics 365 Customer Service / Contact Centre * Case routing, queues, work streams, agent experience * Omnichannel configuration (voice, chat, messaging) * Monitoring & troubleshooting * Security & compliance awareness * Solution design * Azure Communication Services (ACS) You must have: * You must have previous experience of working as a Dynamic 365 Consultant * Experience of working directly within a local authority is essential Benefits of Working with On-recruitment: * Up to a £250 referral bonus for any successful referrals – T’s & C.s apply * Free DBS Checks * Access to a wide range of temporary and permanent opportunities