EL/PL Liability Claims Handler
CV-LibraryST1, Cobridge, Stoke-on-TrentpermanentPosted: 12 June 2026
Apply NowDavies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurer’s claims handling philosophy.
The team is responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer, handling EL/PL/Products claims from the cradle to the grave ensuring claims are handled on a proactive basis in accordance with the insurers claims handling philosophy.
What will your day look like:
* To establish if cover is in place for the claim.
* To record all claims on the digital claims handling system.
* To investigate all liability claims either from the desk or by instructing loss adjusters.
* To make the decision on liability.
* To negotiate settlement of the claim.
* To ensure compliance with all legal timescales and client SLA’s.
* To build relationships with external clients and stakeholders.
* Experience of policy wording and terms and conditions.
* Knowledge of insurance and the insurance market.
* Knowledge of how to value an injury claim.
* Knowledge of reserving philosophies.
* Knowledge of Civil Procedure Rules and the Claims Portal
Knowledge and Abilities:
This role would suit candidates who have experience in handling any type of injury claims and have experience of working in an insurance and/or legal environment would be expected
Other desirable attributes include:
* Good communications skills at all levels
* Excellent customer service.
* The ability to work as part of a team.
* Must be able demonstrate adaptability and flexibility.
* Good planning and organisational skills.
* Good IT skills
The team is responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer, handling EL/PL/Products claims from the cradle to the grave ensuring claims are handled on a proactive basis in accordance with the insurers claims handling philosophy.
What will your day look like:
* To establish if cover is in place for the claim.
* To record all claims on the digital claims handling system.
* To investigate all liability claims either from the desk or by instructing loss adjusters.
* To make the decision on liability.
* To negotiate settlement of the claim.
* To ensure compliance with all legal timescales and client SLA’s.
* To build relationships with external clients and stakeholders.
* Experience of policy wording and terms and conditions.
* Knowledge of insurance and the insurance market.
* Knowledge of how to value an injury claim.
* Knowledge of reserving philosophies.
* Knowledge of Civil Procedure Rules and the Claims Portal
Knowledge and Abilities:
This role would suit candidates who have experience in handling any type of injury claims and have experience of working in an insurance and/or legal environment would be expected
Other desirable attributes include:
* Good communications skills at all levels
* Excellent customer service.
* The ability to work as part of a team.
* Must be able demonstrate adaptability and flexibility.
* Good planning and organisational skills.
* Good IT skills