EPOS Technician

Electrotec Solutions Ltd is a leading supplier of EPOS to independent retail and hospitality establishments, primarily across the South West of England.

Position

We are looking for a dynamic, conscientious, strong team player to add to our excellent engineering team based in Wellington, Somerset. Your duties will involve:

* Carry out site surveys to assess and plan installations

* Configuration of EPOS software, including entering products/prices

* Installation and testing of EPOS, payment terminals and CCTV systems

* On-site and remote training to new customers

* Diagnose and repair faults on site or remove/replace

* Provide remote support to existing customers

* Planned regular maintenance of on-site equipment

You will be required to present a positive company image. Provide a timely, polite and efficient service. Be flexible on working hours as start and finish times could vary dependant on workload. There will also be a requirement to take the support line during some evenings and weekends.

The ideal person will be

* Someone who has experience in a field based customer service engineering role, ideally in the EPOS industry and in particular working with ICR Touch

* Background knowledge in computer hardware (pc’s, IP networks and Wifi)

* PC literate

* Excellent planning and organisational skills

* Understands and responds to customer needs with a calm and confident nature

We would also consider applications from someone with an IT background/qualifications willing to train.

A company vehicle will be provided and you will need to possess a full UK driving licence.

This is a permanent, full-time position. We can offer a competitive salary once a probationary period is complete