Facilities Helpdesk Operator
CV-LibraryLondonpermanentPosted: 6 May 2026
Apply NowThis role is working for an acclaimed international law firm and is responsible providing a high end service for their internal facilities helpdesk in their centrally located state of the art London office on a 10am to 6pm shift Monday - Friday hybrid with 3 days in the office. Facilities helpdesk duties involve;
* Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function.
* Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate.
* Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
* Ensure all certification and supporting paperwork (works record sheets, instruction sets, plans, photos etc.) supplied is saved within the CAFM system and managed effectively within Helpdesk.
* Produce a variety of reports regularly, collation of statistics and any other adhoc reporting / analysis requested.
* Manage Helpdesk administration and facilitate training requirements. Carry out modifications and updates on system data regularly and maintain an effective filing system.
* Capture Events and associated requirements for efficient and smooth delivery of service.
* Management, uploading and amendment of asset information held in CAFM system and helpdesk operation.
* Supporting the Helpdesk Supervisor in the effective management of the CAFM and Helpdesk function.
* Liaise with external parties where required.
* Stakeholder management.
* Provide professional customer service at all times.
* Supporting the Facilities team in the management of services to the business.
Experience of working a facilities helpdesk in a professional services environment is desired as well as a strong focus on outstanding customer service and proven ability to work as part of a team. This is an outstanding opportunity to be part of a thriving and growing business and to work in a strong, cohesive and supportive team
* Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function.
* Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate.
* Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
* Ensure all certification and supporting paperwork (works record sheets, instruction sets, plans, photos etc.) supplied is saved within the CAFM system and managed effectively within Helpdesk.
* Produce a variety of reports regularly, collation of statistics and any other adhoc reporting / analysis requested.
* Manage Helpdesk administration and facilitate training requirements. Carry out modifications and updates on system data regularly and maintain an effective filing system.
* Capture Events and associated requirements for efficient and smooth delivery of service.
* Management, uploading and amendment of asset information held in CAFM system and helpdesk operation.
* Supporting the Helpdesk Supervisor in the effective management of the CAFM and Helpdesk function.
* Liaise with external parties where required.
* Stakeholder management.
* Provide professional customer service at all times.
* Supporting the Facilities team in the management of services to the business.
Experience of working a facilities helpdesk in a professional services environment is desired as well as a strong focus on outstanding customer service and proven ability to work as part of a team. This is an outstanding opportunity to be part of a thriving and growing business and to work in a strong, cohesive and supportive team