Field Ops Manager - Facilities - london based & Visits to sites

We are looking for an experienced Field Operations Manager to lead and oversee the day-to-day performance of multiple car park locations, ensuring operational excellence, compliance, and outstanding customer service. This is a hands-on leadership role suited to someone with strong operational knowledge of the parking or facilities management sector, combined with a solid understanding of the software and technology systems that support modern parking operations. Key Responsibilities * Manage and support a team of field-based supervisors, wardens, and site staff across multiple locations * Oversee smooth, safe, and efficient day-to-day operations * Drive performance, service standards, and KPI delivery * Ensure full compliance with health & safety and regulatory requirements * Monitor revenue, reporting, and operational budgets * Conduct regular site audits and inspections * Handle escalations, incidents, and customer complaints * Lead recruitment, training, and development of field teams * Work closely with technology providers and internal teams to optimise system performance * Identify and implement process and system improvements to enhance efficiency Systems & Technology * Strong working knowledge of parking management software and back-office platforms * Experience with ANPR systems, enforcement technology, pay & display / pay-on-foot systems, and cashless parking solutions * Confident using reporting dashboards and data to drive operational decisions * Comfortable troubleshooting basic system or hardware issues in the field * Experience implementing or upgrading operational software is highly desirable About You * Proven experience in field operations, multi-site, or facilities/parking operations management * Strong understanding of the car parking industry * Tech-savvy with good systems knowledge and data literacy * Experience leading remote or dispersed teams * Commercially aware with strong problem-solving skills * Excellent communication and stakeholder management skills * Highly organised and able to manage multiple priorities * Full UK driving licence required