Field Ops Manager - Facilities - london based & Visits to sites
CV-LibraryNW1, Camden Area, Greater LondonpermanentPosted: 22 April 2026
Apply NowWe are looking for an experienced Field Operations Manager to lead and oversee the day-to-day performance of multiple car park locations, ensuring operational excellence, compliance, and outstanding customer service.
This is a hands-on leadership role suited to someone with strong operational knowledge of the parking or facilities management sector, combined with a solid understanding of the software and technology systems that support modern parking operations.
Key Responsibilities
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Manage and support a team of field-based supervisors, wardens, and site staff across multiple locations
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Oversee smooth, safe, and efficient day-to-day operations
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Drive performance, service standards, and KPI delivery
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Ensure full compliance with health & safety and regulatory requirements
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Monitor revenue, reporting, and operational budgets
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Conduct regular site audits and inspections
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Handle escalations, incidents, and customer complaints
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Lead recruitment, training, and development of field teams
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Work closely with technology providers and internal teams to optimise system performance
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Identify and implement process and system improvements to enhance efficiency
Systems & Technology
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Strong working knowledge of parking management software and back-office platforms
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Experience with ANPR systems, enforcement technology, pay & display / pay-on-foot systems, and cashless parking solutions
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Confident using reporting dashboards and data to drive operational decisions
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Comfortable troubleshooting basic system or hardware issues in the field
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Experience implementing or upgrading operational software is highly desirable
About You
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Proven experience in field operations, multi-site, or facilities/parking operations management
*
Strong understanding of the car parking industry
*
Tech-savvy with good systems knowledge and data literacy
*
Experience leading remote or dispersed teams
*
Commercially aware with strong problem-solving skills
*
Excellent communication and stakeholder management skills
*
Highly organised and able to manage multiple priorities
*
Full UK driving licence required
This is a hands-on leadership role suited to someone with strong operational knowledge of the parking or facilities management sector, combined with a solid understanding of the software and technology systems that support modern parking operations.
Key Responsibilities
*
Manage and support a team of field-based supervisors, wardens, and site staff across multiple locations
*
Oversee smooth, safe, and efficient day-to-day operations
*
Drive performance, service standards, and KPI delivery
*
Ensure full compliance with health & safety and regulatory requirements
*
Monitor revenue, reporting, and operational budgets
*
Conduct regular site audits and inspections
*
Handle escalations, incidents, and customer complaints
*
Lead recruitment, training, and development of field teams
*
Work closely with technology providers and internal teams to optimise system performance
*
Identify and implement process and system improvements to enhance efficiency
Systems & Technology
*
Strong working knowledge of parking management software and back-office platforms
*
Experience with ANPR systems, enforcement technology, pay & display / pay-on-foot systems, and cashless parking solutions
*
Confident using reporting dashboards and data to drive operational decisions
*
Comfortable troubleshooting basic system or hardware issues in the field
*
Experience implementing or upgrading operational software is highly desirable
About You
*
Proven experience in field operations, multi-site, or facilities/parking operations management
*
Strong understanding of the car parking industry
*
Tech-savvy with good systems knowledge and data literacy
*
Experience leading remote or dispersed teams
*
Commercially aware with strong problem-solving skills
*
Excellent communication and stakeholder management skills
*
Highly organised and able to manage multiple priorities
*
Full UK driving licence required