Field Service Engineer
CV-LibraryRoyston, HertfordshirepermanentPosted: 6 November 2026
Apply NowAs Field Service Engineer, you'll install systems, diagnose faults and deliver warranty and non-warranty repairs and upgrades. Your time splits roughly 40% on customer installations, 40% on UK servicing and repairs, and 20% on technical support.
You'll also own the support ticket workflow, making sure customers get fast, practical answers and a great service experience.
The Role
Customer installations (around 40%)
* Deliver onsite installations in the UK and worldwide, and support remote commissioning
* Own pre-install readiness and sign-off with the customer and Production
* Lead larger or more complex installs, coordinating a second installer where needed
* Make sure every installation meets production build, test and quality standards
* Feed issues back to Engineering and Product Management, raising change requests for improvements
UK servicing and repairs (around 40%)
* Service and repair installed systems, restoring performance quickly and safely
* Diagnose mechanical, electrical, instrumentation, control and software faults
* Follow customer site, safety and decontamination requirements
* Escalate complex issues to Engineering, Product Management and Production
* Verify equipment after service and explain the work and any recommendations to the customer
Technical support (around 20%)
* Triage and resolve customer support tickets, coordinating repairs and keeping customers informed
* Plan and prioritise installations, working with a trusted pool of second installers
* Schedule and support customer demos alongside Sales and Product Management
* Join early customer meetings to set expectations and define pre-install requirements
* Keep accurate service reports, equipment histories and a growing product knowledge base
Requirements:
Essential
* Proven competence in installing and servicing equipment, through practical experience, a BTEC or City & Guilds diploma in maintenance engineering, or both
* Strong on-site problem-solving and root-cause analysis skills
* Confident, clear communication, especially with customers
* Comfort with everyday IT tools such as email, spreadsheets and ticketing systems
Desirable
* 10+ years' experience in chemical laboratory or industrial installations
* Service experience with chemical reactors, lab automation, glass process equipment or pilot-scale systems
* Familiarity with vacuum, pressure, fluid handling, heating and cooling, PLCs or process controls
* Background in pharmaceutical, biotech, specialty chemical or research environments
* Experience of installation and operational qualification (IQ/OQ) using approved protocols
* Manufacturing experience (MRP, build and test) and Zoho Desk or similar help desk software
Travel:
Expect to be away around 10 days in every 30, with roughly 60% of trips in Europe and 40% in the UK. Installations typically take 3–4 days, and you'll never be scheduled for back-to-back installs. All travel is arranged and provided for you.
Time spent travelling is given back as time off in lieu, and the company takes a very flexible approach to time off.
Benefits:
* £40,000 - £45,000 base salary
* 25 days' holiday plus bank holidays
* Private healthcare
* Contributory pension scheme
* Hybrid working flexibility
You'll also own the support ticket workflow, making sure customers get fast, practical answers and a great service experience.
The Role
Customer installations (around 40%)
* Deliver onsite installations in the UK and worldwide, and support remote commissioning
* Own pre-install readiness and sign-off with the customer and Production
* Lead larger or more complex installs, coordinating a second installer where needed
* Make sure every installation meets production build, test and quality standards
* Feed issues back to Engineering and Product Management, raising change requests for improvements
UK servicing and repairs (around 40%)
* Service and repair installed systems, restoring performance quickly and safely
* Diagnose mechanical, electrical, instrumentation, control and software faults
* Follow customer site, safety and decontamination requirements
* Escalate complex issues to Engineering, Product Management and Production
* Verify equipment after service and explain the work and any recommendations to the customer
Technical support (around 20%)
* Triage and resolve customer support tickets, coordinating repairs and keeping customers informed
* Plan and prioritise installations, working with a trusted pool of second installers
* Schedule and support customer demos alongside Sales and Product Management
* Join early customer meetings to set expectations and define pre-install requirements
* Keep accurate service reports, equipment histories and a growing product knowledge base
Requirements:
Essential
* Proven competence in installing and servicing equipment, through practical experience, a BTEC or City & Guilds diploma in maintenance engineering, or both
* Strong on-site problem-solving and root-cause analysis skills
* Confident, clear communication, especially with customers
* Comfort with everyday IT tools such as email, spreadsheets and ticketing systems
Desirable
* 10+ years' experience in chemical laboratory or industrial installations
* Service experience with chemical reactors, lab automation, glass process equipment or pilot-scale systems
* Familiarity with vacuum, pressure, fluid handling, heating and cooling, PLCs or process controls
* Background in pharmaceutical, biotech, specialty chemical or research environments
* Experience of installation and operational qualification (IQ/OQ) using approved protocols
* Manufacturing experience (MRP, build and test) and Zoho Desk or similar help desk software
Travel:
Expect to be away around 10 days in every 30, with roughly 60% of trips in Europe and 40% in the UK. Installations typically take 3–4 days, and you'll never be scheduled for back-to-back installs. All travel is arranged and provided for you.
Time spent travelling is given back as time off in lieu, and the company takes a very flexible approach to time off.
Benefits:
* £40,000 - £45,000 base salary
* 25 days' holiday plus bank holidays
* Private healthcare
* Contributory pension scheme
* Hybrid working flexibility