Field Service Manager

Service Manager We are seeking an experienced Service Manager to lead and oversee the operation of the Service Department. The department delivers on-site services worldwide, as well as workshop-based activities at their Norwich facility. Key Responsibilities * Manage and lead the service engineering team, including: * Work allocation and scheduling * Certification, security clearance, training, and visa requirements * Generate and manage service enquiries, quotations, contracts, and invoicing * Arrange and attend site meetings to support enquiries, active contracts, and business development * Establish and maintain effective reporting and documentation systems * Oversee all site tooling and instrumentation, including calibration requirements * Establish and manage a dedicated service equipment area at the Norwich facility * Coordinate with other departments to support new equipment projects and service activities * Grow the service team, with support from the Directors, including recruitment of experienced electromechanical and commissioning engineers Working Environment * This position is based in an office environment with occasional travel to client sites as required. * The role may involve working under pressure to meet deadlines and manage multiple tasks simultaneously. Required Qualifications and Skills - Proven experience in a service management, service engineer role or similar position. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Ability to analyse data and make informed decisions. - Strong problem-solving skills and attention to detail. - Relevant qualifications in engineering are preferred Technique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the engineering and manufacturing industries. We work and support some of the most well-known companies in Norfolk and Suffolk. These vacancies are being advertised on behalf of Technique-Recruitment Solutions Ltd who are operating as an employment business and employment agency