Field Technician

Field Technician - UK Guildford Salary £25,000- £28,000 Day to day Key Responsibilities We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, build, repair and/or test a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that a high-quality work is delivered in agreed timelines. The main targets of this position are to develop aftersales activities and achieve Customer satisfaction. Your mission: Perform visit to customers for repair and detect qualified leads Promote Service contracts (extended warranty, annual maintenance, calibration) Maintenance on medical devices in the workshop and at customers place Perform failure finding on returned devices Perform mechanical/electrical repairs Perform functional testing and electrical safety tests Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance) Perform reprocessing of our Rental/Loan/Trial fleet of devices Assist with spare part warehouse inventory and management Assist the warehouse team for end of period Assist the field sales team on request Cooperate with the hotline support and customer service teams Assist in documentation preparation for QA Support on analysis reports and feedback adequate information Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation Requirements Ability to sell service contracts, accessories and share qualified leads with sales team Ability to troubleshoot, test and repair technical equipment Ability to work on own initiative with minimal supervision Good organizational skills to work on multi-tasks with sense of urgency and travels planning Good analytical, communication and reporting skills Awareness of electrical and mechanical health and safety issues Self-organized, problem-solving, attentive, and motivated Team and customer oriented Available to travel abroad for training and to travel in UK/Ireland to visit customers (<50