Fire Alarm Service Engineer

Job Title: Fire Alarm Service Engineer Area: London and the South (Field-based, Home-based) Salary: £36,000 + overtime + call out + benefits (OTE c. £45,000) Location: On the road, based from home Are you an experienced Fire Alarm Service Engineer looking for a stable, well-supported role with clear progression? This is an opportunity to join a well-established fire and life safety provider delivering high-quality service and compliance support across schools, universities, warehouses, and commercial properties. You will be a key part of the service operation — trusted to attend site, diagnose faults efficiently, complete work to a high standard, and ensure customers feel confident their systems are compliant and operating as intended. Why Join? * Consistent workload across London and the South * Supportive, knowledgeable technical team * High standards, quality tools, and a professional working environment * Ongoing training and development to broaden and maintain skills * Clear expectations and structured support from service leadership Key Responsibilities * Carry out planned servicing and maintenance of fire detection and alarm systems across a varied customer base * Attend reactive call-outs, fault-find efficiently, and complete repairs or make-safe actions with clear follow-up recommendations * Produce high-quality engineer reports and job documentation on the day (test results, findings, actions taken, compliance notes, and further works required) * Work in line with relevant British Standards, site requirements, and RAMS — maintaining high safety and quality standards * Communicate clearly and professionally with customers on site, explaining faults, actions taken, and next steps * Maintain tools, test equipment, van stock, and paperwork to support right-first-time completion and smooth job close-out * Participate in the call-out rota where required What We’re Looking For * Strong experience servicing and fault-finding on a range of fire alarm systems * Confidence working independently in live environments * Experience working on leading fire alarm panels/devices (e.g., GENT, Notifier, Advanced or similar), with the ability to diagnose root cause and verify system performance * Disciplined approach to testing, compliance, and documentation — producing clear, audit-ready reports * Professional, customer-focused attitude with the ability to remain calm under pressure * Enhanced DBS (or willingness to obtain) * Full UK driving licence Training & Development * Structured onboarding, annual appraisals, and personal development planning * Ongoing manufacturer and product training * Technical support from experienced engineers and service leadership What’s in It for You * £36,000 base salary + overtime and call out (OTE c. £45,000) * Overtime rates: 1.5x standard, 2x Sundays, plus call out payments * Paid door-to-door travel * 25 days holiday + bank holidays (plus additional holiday for long service) * Company van (with personal use) * Pension scheme * Supportive management and positive working environment