Fixed Term - Deputy Team Leader

Customer Services Team Leader Location: Exeter Contract: 6 -12 month maternity cover | Full-time (37.5 hours/week) Salary - £30,000 DOE About the Customer Services Team Leader Role: My client is seeking a proactive and motivated Customer Services Team Leader to join their team on fixed term maternity cover contract, based at their Exeter site. Key Responsibilities of a Customer Services Team Leader: Provide hands-on support and coaching to the Customer Services team Act as the escalation point for issue resolution and peak periods Oversee order management, complaints, and prescription processes Ensure daily targets are met and service levels maintained Collaborate with Sales and Supply Chain teams to improve performance Drive continuous improvement in customer experience and team efficiency Support recruitment, training, and team development Prepare and manage reporting for internal stakeholdersAbout You: Proven experience in customer service, with leadership responsibilities Excellent communication, organisation, and problem-solving skills Confident with systems (SAP/Excel desirable) A supportive, hands-on leader with a passion for service excellence Strong attention to detail and the ability to work under pressureNext Steps: If you are interested in this Customer Services Team Leader role, please submit an up to date CV through this advert or call Dave at Kemp Recruitment on (phone number removed)