Freight Key Account Specialist
CV-LibraryTyburn, City and Borough of BirminghampermanentPosted: 2 September 2026
Apply NowAn exciting opportunity has arisen for an experienced Key Account Specialist to join a busy and well-established organisation. Working within a dedicated account team, you’ll coordinate day-to-day customer requirements, maintain accurate documentation, provide regular updates and ensure activities are completed accurately and on time.
This would suit an organised, detail-focused and customer-orientated individual with experience in freight, logistics or supply chain coordination who enjoys managing a varied workload and building strong working relationships.
What’s in it for you?
* Work hours: Monday to Friday working 8.30am – 5.00pm with 1 hour lunch
* Salary: £32,000 to £37,000
* 6 monthly discretionary bonus
* Enhanced Pension
* Health care scheme
* Life Assurance
* Employee Assistant programme
Key Account Coordinator Specialist Responsibilities:
* Coordinate import shipments, creating freight jobs and liaising with suppliers, shipping lines, hauliers, warehouses and customers.
* Maintain accurate shipment trackers, schedules, documentation and customer records.
* Complete and check UK import customs declarations, ensuring documentation, duty and deferment information is accurate.
* Manage IPAFFS, CHEDs, Port Health requirements, duty reclaims and supporting compliance documentation.
* Prepare weekly/monthly customer reports, shipment updates and management information.
* Complete invoicing, costings and landed cost calculations, resolving billing and duty queries.
* Provide operational cover and key account support, monitoring vessel schedules, ETAs, deliveries and maintaining continuity of service.
Key Account Coordinator Specialist Skills and Experience:
* Experience within deep-sea import freight forwarding and UK import customs declarations.
* Strong attention to detail when processing shipment, customs and compliance documentation.
* Confident managing multiple live shipments, deadlines and customer requirements.
* Professional communicator with strong customer service and key account support skills.
* Competent with spreadsheets and reporting; CargoWise and document management systems advantageous.
* Food import knowledge, including IPAFFS, CHEDs and Port Health requirements, would be highly desirable
This would suit an organised, detail-focused and customer-orientated individual with experience in freight, logistics or supply chain coordination who enjoys managing a varied workload and building strong working relationships.
What’s in it for you?
* Work hours: Monday to Friday working 8.30am – 5.00pm with 1 hour lunch
* Salary: £32,000 to £37,000
* 6 monthly discretionary bonus
* Enhanced Pension
* Health care scheme
* Life Assurance
* Employee Assistant programme
Key Account Coordinator Specialist Responsibilities:
* Coordinate import shipments, creating freight jobs and liaising with suppliers, shipping lines, hauliers, warehouses and customers.
* Maintain accurate shipment trackers, schedules, documentation and customer records.
* Complete and check UK import customs declarations, ensuring documentation, duty and deferment information is accurate.
* Manage IPAFFS, CHEDs, Port Health requirements, duty reclaims and supporting compliance documentation.
* Prepare weekly/monthly customer reports, shipment updates and management information.
* Complete invoicing, costings and landed cost calculations, resolving billing and duty queries.
* Provide operational cover and key account support, monitoring vessel schedules, ETAs, deliveries and maintaining continuity of service.
Key Account Coordinator Specialist Skills and Experience:
* Experience within deep-sea import freight forwarding and UK import customs declarations.
* Strong attention to detail when processing shipment, customs and compliance documentation.
* Confident managing multiple live shipments, deadlines and customer requirements.
* Professional communicator with strong customer service and key account support skills.
* Competent with spreadsheets and reporting; CargoWise and document management systems advantageous.
* Food import knowledge, including IPAFFS, CHEDs and Port Health requirements, would be highly desirable