General Manager
CV-LibraryLondonpermanentPosted: 26 March 2026
Apply NowAn excellent opportunity for an experienced General Manager to join a well-established Vehicle Servicing / Repair and MOT Test Centre.
Job Type: Full-Time, Permanent.
Salary: Competitive Salary, Negotiable Depending on Experience – With Bonus Scheme.
Location: West London W14.
About The Role:
A hands-on leadership role with real autonomy, responsibility and rewards to match your performance.
The company are seeking an experienced General Manager to lead a well-established independent garage in West London, overseeing vehicle servicing, repair and MOT testing operations. This is a hands-on role responsible for workflow, staff leadership, customer care, quality control, profitability and the smooth day-to-day running of the workshop.
The ideal candidate will have experience working in the independent garage sector and a current DVSA MOT tester’s licence, with a strong background in garage operations, team management and customer focused service delivery. In return, we offer a competitive pay package with bonus incentives, all of which are negotiable for the right person, and the opportunity to join a respected business with a long track record of success.
Key Responsibilities
Manage workflow, staff and customer care to ensure the delivery of quality and profit across the vehicle servicing/ repair and MOT testing operations
Maximise turnover and profitability through the sale of labour, parts and materials to fleet and non-fleet customers
Quality assure all MOT, servicing and mechanical repair worked undertaken by workshop technicians to market the business effectively to increase brand awareness and to grow the customer base
Develop new business opportunities through the introduction of products and services that will enhance the customer offer and diversify the company’s income base
Devise and use systems for overseeing work in progress, maintain records of comeback repairs to ensure repair and technician involved can be identified
Develop and monitor systems for the appropriate use of shop supplies, protect company equipment from theft and abuse, ensure proper maintenance of all equipment and maintain inventory of essential and special tools for current and past model years
Responsible for workshop maintenance and cleanliness by maintaining awareness of Health & Safety requirements and implement corrective actions in areas requiring improved housekeeping.
To provide regular reporting as required by the Managing Director or his appointed proxy using agreed formats and processes
Key performance outputs
Meet the weekly sales and profit targets agreed with the managing Director
Meet customer satisfaction targets by helping technicians properly diagnose technical problems and direct proper repair procedures
Organise workflow and the management of labour man hours in an efficient manner to maximise the use of workshop capacity, while controlling expenses
Candidate Requirements
DVSA approved MOT tester, City and Guilds level 3 or equivalent
5 – 10 years’ experience in the trade
Experience of MOT testing a broad range of vehicles
Has previously run a garage business or had profit centre accountability
Experience of mechanical/ electrical engineering fault finding for the models produced by all the major car and motorcycle manufactures.
Experience of dealing effectively with 3rd party suppliers of parts and services including the raising of purchase orders, validating quotes and progress tracking
Experience in managing a workshop team using job cards
and the efficient allocation of tasks and resources depending on changing priorities
Experience of invoicing/ billing and financial reporting procedures
Experience of client/ key account management
Competencies
Able to work under pressure in a fast-paced environment.
Delivers work that is ‘right first time’ and takes direct responsibility for the performance of operations
Gets on with the job and makes things happen
Team building
Able to lead, manage and motivate staff
Is able to successfully balance the skills, needs and work styles of individual staff against the requirements of output and performance
Flexible Organisation and Planning
Able to prioritise tasks and workflow effectively
Attention to detail and accuracy in the planning and delivery of operational duties and job tasks
Able to think outside the box when required
A self-starter
Analysis & Decisiveness
A firm and effective decision maker
Able to give quick and intelligent responses to questions and issues as they arise
Customer Focus
Able to communicate effectively with a diverse range of customer groups and customer needs
Able to present a positive image as the face of the company
Sales focused with the aim of achieving a positive customer experience each time, every time
Able to handle and resolve customer complaints to retain customer loyalty
If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need
Job Type: Full-Time, Permanent.
Salary: Competitive Salary, Negotiable Depending on Experience – With Bonus Scheme.
Location: West London W14.
About The Role:
A hands-on leadership role with real autonomy, responsibility and rewards to match your performance.
The company are seeking an experienced General Manager to lead a well-established independent garage in West London, overseeing vehicle servicing, repair and MOT testing operations. This is a hands-on role responsible for workflow, staff leadership, customer care, quality control, profitability and the smooth day-to-day running of the workshop.
The ideal candidate will have experience working in the independent garage sector and a current DVSA MOT tester’s licence, with a strong background in garage operations, team management and customer focused service delivery. In return, we offer a competitive pay package with bonus incentives, all of which are negotiable for the right person, and the opportunity to join a respected business with a long track record of success.
Key Responsibilities
Manage workflow, staff and customer care to ensure the delivery of quality and profit across the vehicle servicing/ repair and MOT testing operations
Maximise turnover and profitability through the sale of labour, parts and materials to fleet and non-fleet customers
Quality assure all MOT, servicing and mechanical repair worked undertaken by workshop technicians to market the business effectively to increase brand awareness and to grow the customer base
Develop new business opportunities through the introduction of products and services that will enhance the customer offer and diversify the company’s income base
Devise and use systems for overseeing work in progress, maintain records of comeback repairs to ensure repair and technician involved can be identified
Develop and monitor systems for the appropriate use of shop supplies, protect company equipment from theft and abuse, ensure proper maintenance of all equipment and maintain inventory of essential and special tools for current and past model years
Responsible for workshop maintenance and cleanliness by maintaining awareness of Health & Safety requirements and implement corrective actions in areas requiring improved housekeeping.
To provide regular reporting as required by the Managing Director or his appointed proxy using agreed formats and processes
Key performance outputs
Meet the weekly sales and profit targets agreed with the managing Director
Meet customer satisfaction targets by helping technicians properly diagnose technical problems and direct proper repair procedures
Organise workflow and the management of labour man hours in an efficient manner to maximise the use of workshop capacity, while controlling expenses
Candidate Requirements
DVSA approved MOT tester, City and Guilds level 3 or equivalent
5 – 10 years’ experience in the trade
Experience of MOT testing a broad range of vehicles
Has previously run a garage business or had profit centre accountability
Experience of mechanical/ electrical engineering fault finding for the models produced by all the major car and motorcycle manufactures.
Experience of dealing effectively with 3rd party suppliers of parts and services including the raising of purchase orders, validating quotes and progress tracking
Experience in managing a workshop team using job cards
and the efficient allocation of tasks and resources depending on changing priorities
Experience of invoicing/ billing and financial reporting procedures
Experience of client/ key account management
Competencies
Able to work under pressure in a fast-paced environment.
Delivers work that is ‘right first time’ and takes direct responsibility for the performance of operations
Gets on with the job and makes things happen
Team building
Able to lead, manage and motivate staff
Is able to successfully balance the skills, needs and work styles of individual staff against the requirements of output and performance
Flexible Organisation and Planning
Able to prioritise tasks and workflow effectively
Attention to detail and accuracy in the planning and delivery of operational duties and job tasks
Able to think outside the box when required
A self-starter
Analysis & Decisiveness
A firm and effective decision maker
Able to give quick and intelligent responses to questions and issues as they arise
Customer Focus
Able to communicate effectively with a diverse range of customer groups and customer needs
Able to present a positive image as the face of the company
Sales focused with the aim of achieving a positive customer experience each time, every time
Able to handle and resolve customer complaints to retain customer loyalty
If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need