Head of Accounts
Head of Accounts Overview
Roeks Avenue Talent is delighted to be recruiting for a Head of Accounts on behalf of a well-established and highly respected organisation. This is a pivotal leadership role, responsible for leading a team of Account Managers who manage the majority of the organisation's client portfolio and revenue.
We are seeking a commercially minded relationship management leader who can inspire high performance, develop long-term client partnerships, and identify opportunities for growth within existing accounts. The successful candidate will combine strong people leadership with a strategic and client-focused approach, thriving within a collaborative, values-driven culture where teamwork, transparency, and accountability are highly valued.
This is an excellent opportunity to join a successful organisation with an outstanding reputation, a passionate workforce, and a genuine commitment to employee development and wellbeing.
Leadership & Team Management
* Inspires, leads, and develops a team of 9-10 Account Managers, enabling them to grow their portfolios, identify new opportunities, and drive account value and retention
* Engaging with clients where appropriate to support delivery and strengthen relationships
* Priorities include establishing credible team relationships, building trust, understanding performance metrics, and creating performance-driving routines
* Must build credibility across the organisation with senior leadership
* Critical role as 95% of revenue flows through this team
* Performance management discipline critical, with succession planning experience
Commercial & Relationship Management
* Commercial background essential
* Requires someone with experience of relationship management who can drive long-term client development
* Able to identify new opportunities for revenue growth within the existing accounts
* Operational or corporate experience valuable for relating to clients and understanding their operational complexity
Cultural Fit & Leadership Style
* A collaborative culture within a long-established, close-knit business
* Requires experience filtering organisational pressures appropriately
* Comfortable working with high levels of oversight while sustaining a positive team dynamic
* Effectively communicates leadership decisions with context and rationale to drive understanding and alignment
* Balances detail-oriented delivery with confident C-suite engagement
Personal Qualities
* Resilient and confident in decisions making
* High personal standards with ability to hold team accountable
* Collaborative team player working transparently with other leaders
* Humble and grounded
* Transparent communicator
* Empowering leader who enables ownership within appropriate accountability boundaries
Team Composition
* Eclectic team with corporate, operational, or account management backgrounds
Performance & Accountability
* Performance management required
* Accountability for account patches and portfolios required
Interview Process – 3 stages including competency based questions and a presentation
Line Manager Approach
* Transparent, open communication
* Empowering within accountability boundaries, letting people add personal stamp
* Provides supportive and fair leadership on people matters, while maintaining clear expectations and accountability
Please apply today to be considered