Head of Housing

Lead and shape the strategic direction of housing and neighbourhood services, aligning delivery with organisational priorities * Oversee the effective management of tenancy, neighbourhood, and resident-facing services to ensure consistent, high-quality outcomes * Ensure compliance with all relevant regulatory frameworks, including consumer standards, and promote best practice across service areas * Drive a customer-centric approach, embedding resident voice and feedback into service design and delivery * Provide leadership and direction to multidisciplinary teams, promoting accountability, performance, and professional development * Oversee performance management frameworks, using data and insight to inform decision-making and continuous improvement * Champion service transformation initiatives to enhance efficiency, effectiveness, and resident experience * Maintain strong governance, risk management, and assurance processes across all areas of responsibility * Collaborate with internal and external stakeholders to support joined-up service delivery and strategic objectives * Contribute to financial planning and budget oversight, ensuring services are delivered sustainably and provide value for money * Act as a key advisor to senior leadership on housing operations, performance, and emerging risks or opportunities