Help Desk Coordinator
CV-LibraryBasingstoke, HampshirepermanentPosted: 1 May 2026
Apply NowHelp Desk Coordinator
Basingstoke
£28,000
This is not a IT Role, this if for scheduling FM staff
General
* Receiving inbound calls and emails and making frequent outbound calls and emails.
* Scheduling engineers to attend call outs and regularly updating them with their required jobs
* Generation and closure of scheduled work orders
* Overseeing job completion in respect of in-house engineering and sub- contractor services
* Updating in-house systems and informing external clients regularly of updates
* Managing the helpdesk inbox efficiently daily
* Constant liaison with engineers, subcontractors and clients via phone/email
* PPM asset management planning via our databases
* Respond quickly and effectively to client queries
* Raising jobs and purchase orders daily
* Always providing excellent customer service
* Completing various admin tasks as requested.
Requirements
* Worked in a familiar field
* Experienced in scheduling, coordinating, arranging role.
* Experienced working with CRM Systems (desirable)
* Great communicational skills
Basingstoke
£28,000
This is not a IT Role, this if for scheduling FM staff
General
* Receiving inbound calls and emails and making frequent outbound calls and emails.
* Scheduling engineers to attend call outs and regularly updating them with their required jobs
* Generation and closure of scheduled work orders
* Overseeing job completion in respect of in-house engineering and sub- contractor services
* Updating in-house systems and informing external clients regularly of updates
* Managing the helpdesk inbox efficiently daily
* Constant liaison with engineers, subcontractors and clients via phone/email
* PPM asset management planning via our databases
* Respond quickly and effectively to client queries
* Raising jobs and purchase orders daily
* Always providing excellent customer service
* Completing various admin tasks as requested.
Requirements
* Worked in a familiar field
* Experienced in scheduling, coordinating, arranging role.
* Experienced working with CRM Systems (desirable)
* Great communicational skills