Helpdesk Administrator

Helpdesk Administrator

Pertemps are currently recruiting for numerous Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position.

we have a number of shifts available:

Full Time:

Sunday-Thursday 05:00-13:30

Tuesday-Saturday 06:00-14:30

Tuesday-Saturday 13:30-22:00

Part Time:

Friday-Monday 06:00-12:00

Friday-Monday 14:30-21:00

Responsibilities as a Helpdesk Administrator:

Answering telephone calls and emails

Logging queries on the companies CRM system

Dealing with any live issues and investigating discrepancies

Completing KPI trackers and performance reports

Collate information and update business system

Chase internal teams to find query resolutions

Building and maintaining solid relationships with depots and customers

Requirements for this position:

Previous experience in a customer facing role

Confident speaking over the phone

Analytical working approach

Experience and knowledge of Microsoft packages

The Role:

£12.71 per hour

Temp to permanent position

If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch