Helpdesk Administrator
CV-LibraryLS1, Leeds, West YorkshiretemporaryPosted: 23 October 2026
Apply NowService Helpdesk Coordinator (FM Industry)
Leeds (Toronto Square) | Hybrid Working | £28,000
Are you an organised, customer-focused professional looking to grow your career within the Facilities Management (FM) sector? We’re looking for a proactive Service Helpdesk Coordinator to join a dynamic and fast-paced team based in Leeds.
The Role
As a key part of the service delivery team, you’ll be the first point of contact for clients and engineers, ensuring that all service requests are handled efficiently and professionally. You’ll play a vital role in maintaining high service standards and supporting smooth day-to-day operations.
Key Responsibilities
* Managing incoming service requests via phone, email, and system portals
* Logging, updating, and tracking jobs through to completion
* Coordinating engineers and subcontractors to meet SLAs
* Monitoring job progress and ensuring timely resolution
* Building strong relationships with clients and internal teams
* Producing reports and maintaining accurate records
What We’re Looking For
* Previous experience in a helpdesk, customer service, or FM environment
* Strong organisational and multitasking skills
* Excellent communication and problem-solving abilities
* Confident using CAFM systems or similar (preferred but not essential)
* A team player with a proactive and positive attitude
What’s On Offer
* Competitive salary of £28,000
* Hybrid working model (office + remote flexibility)
* Modern office based in Toronto Square, Leeds
* Opportunities for career progression within a leading FM environment
* Supportive and collaborative team culture
If you’re ready to take the next step in your FM career and thrive in a busy service environment, we’d love to hear from you.
Apply now to join a team where your contribution truly makes a difference
Leeds (Toronto Square) | Hybrid Working | £28,000
Are you an organised, customer-focused professional looking to grow your career within the Facilities Management (FM) sector? We’re looking for a proactive Service Helpdesk Coordinator to join a dynamic and fast-paced team based in Leeds.
The Role
As a key part of the service delivery team, you’ll be the first point of contact for clients and engineers, ensuring that all service requests are handled efficiently and professionally. You’ll play a vital role in maintaining high service standards and supporting smooth day-to-day operations.
Key Responsibilities
* Managing incoming service requests via phone, email, and system portals
* Logging, updating, and tracking jobs through to completion
* Coordinating engineers and subcontractors to meet SLAs
* Monitoring job progress and ensuring timely resolution
* Building strong relationships with clients and internal teams
* Producing reports and maintaining accurate records
What We’re Looking For
* Previous experience in a helpdesk, customer service, or FM environment
* Strong organisational and multitasking skills
* Excellent communication and problem-solving abilities
* Confident using CAFM systems or similar (preferred but not essential)
* A team player with a proactive and positive attitude
What’s On Offer
* Competitive salary of £28,000
* Hybrid working model (office + remote flexibility)
* Modern office based in Toronto Square, Leeds
* Opportunities for career progression within a leading FM environment
* Supportive and collaborative team culture
If you’re ready to take the next step in your FM career and thrive in a busy service environment, we’d love to hear from you.
Apply now to join a team where your contribution truly makes a difference