Helpdesk Analyst
CV-LibraryEC1, Farringdon, Greater LondonpermanentPosted: 16 March 2026
Apply NowStart your career in IT support and technical services.
Our client, a growing and innovative organisation, is looking for a proactive Helpdesk Analyst to join their IT support team. This is an excellent opportunity for someone passionate about technology and problem-solving to gain hands-on experience while supporting users and ensuring smooth day-to-day IT operations.
What You’ll Be Doing:
* Providing first-line technical support to users via phone, email, or ticketing systems
* Diagnosing and resolving hardware, software, and network-related issues
* Logging and tracking incidents and service requests through the helpdesk system
* Escalating complex technical issues to senior IT staff when necessary
* Assisting with system setup, user account management, and access permissions
* Supporting IT projects, upgrades, and maintenance activities
What We’re Looking For:
* A degree in IT, Computer Science, or a related field (preferred but not essential)
* Basic knowledge of computer systems, networks, and operating systems
* Strong problem-solving skills and attention to detail
* Excellent communication and customer service skills
* Ability to prioritise tasks and manage multiple support requests
* A proactive attitude and willingness to learn new technologies
What You’ll Gain:
* Hands-on experience in IT support and service management
* Structured training and mentorship from experienced IT professionals
* Exposure to a wide range of technologies, systems, and troubleshooting scenarios
* Opportunities to develop technical certifications and advance within IT support roles
* A collaborative and supportive team environment
* Competitive salary and benefits package
Apply today and begin your journey toward a successful career in IT support and technology services
Our client, a growing and innovative organisation, is looking for a proactive Helpdesk Analyst to join their IT support team. This is an excellent opportunity for someone passionate about technology and problem-solving to gain hands-on experience while supporting users and ensuring smooth day-to-day IT operations.
What You’ll Be Doing:
* Providing first-line technical support to users via phone, email, or ticketing systems
* Diagnosing and resolving hardware, software, and network-related issues
* Logging and tracking incidents and service requests through the helpdesk system
* Escalating complex technical issues to senior IT staff when necessary
* Assisting with system setup, user account management, and access permissions
* Supporting IT projects, upgrades, and maintenance activities
What We’re Looking For:
* A degree in IT, Computer Science, or a related field (preferred but not essential)
* Basic knowledge of computer systems, networks, and operating systems
* Strong problem-solving skills and attention to detail
* Excellent communication and customer service skills
* Ability to prioritise tasks and manage multiple support requests
* A proactive attitude and willingness to learn new technologies
What You’ll Gain:
* Hands-on experience in IT support and service management
* Structured training and mentorship from experienced IT professionals
* Exposure to a wide range of technologies, systems, and troubleshooting scenarios
* Opportunities to develop technical certifications and advance within IT support roles
* A collaborative and supportive team environment
* Competitive salary and benefits package
Apply today and begin your journey toward a successful career in IT support and technology services