Helpdesk Coordinator / Customer Service Coordinator

Are you organised, customer-focused, and comfortable managing multiple tasks at once?

We're working with a busy operations team looking for a Helpdesk Coordinator to support the delivery of maintenance services across multiple sites. This is a fast-paced role where you'll be responsible for coordinating jobs, speaking with clients and contractors, and ensuring work is completed efficiently.

This is a great opportunity for someone from a customer service, call centre, or coordination background looking to move into a more operational role.

What you'll be doing:

Logging jobs via email and internal systems
Coordinating engineers and contractors
Making outbound calls to chase updates and progress jobs
Managing multiple jobs from start to finish
Updating systems and ensuring accurate records
Supporting the wider operations team

What we're looking for:

Strong communication and customer service skills
Highly organised with good attention to detail
Comfortable working in a fast-paced environment
Confident using systems and managing workloads
Background in customer service, call centre, or admin

The opportunity:

Entry into a growing operations team
Clear progression routes after ~6 months
Exposure to different areas of the business
Stable, long-term role

Salary:

£26,000 - £27,500