Helpdesk Manager - Facilities Management

Role: Helpdesk Manager Contract: Permanent | Facilities Management  Location: Central London (Piccadilly area) Salary: £45,000 per annum Hours: Monday - Friday | Office based We are working with a leading global facilities management provider to recruit a Helpdesk Manager supporting a high-profile Central London estate portfolio. This is a fantastic opportunity to join a well-established contract delivering services across a large and prestigious portfolio of mixed-use and residential properties in one of London's most recognised locations. The Role You will lead a small helpdesk team, ensuring the smooth coordination of reactive maintenance works across a busy and fast-paced FM contract. This is a hands-on, operational role, focused on driving performance, maintaining service standards and ensuring all processes and reporting are completed accurately. Key responsibilities include: Managing and supporting a Helpdesk team (3 operatives) Overseeing reactive maintenance requests (~1,500 per month) Ensuring all work orders are logged and managed through the CAFM system  Acting as the primary escalation point for service issues Driving SLA performance and service delivery standards Producing daily and weekly reports (Excel-based) Liaising with stakeholders, engineers, subcontractors and operational teams About You We're looking for someone with experience in an FM Helpdesk environment, ideally within a reactive maintenance setting. You will have: Experience within Facilities Management Strong understanding of reactive maintenance workflows Experience using CAFM systems (Elogbooks desirable) Confidence managing a busy, admin-heavy workload A proactive approach with the ability to drive team performance Strong communication and stakeholder management skills Why Apply Work on a high-profile Central London portfolio Be part of a contract with high standards and strong client relationships Join a business with growth and development opportunities Step into a role where you can make a real impact on team performance To apply, please send your CV to (url removed)